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They have paid for additional training for everyone that turned out to be elementary customer service training…they want us to apologize for everything, even things we have no control over. Someone was in the hospital, someone calls for the 20th time saying the same story as to why they can’t...

If only QA valued our feelings and what we went thru on a daily basis. There is no compassion or empathy for customer service (the internal customer) yet we are supposed to throw ourselves into every call. After so many you become desensitized to responding to it I guess, just like when I was a...

I work in a call center and when customer get abusive or say triggering words/phrases in abusive tones, it can cause me to disassociate in a way (I never realized I did it really until a few weeks ago I put in previous post) and my call reviews by QA talk about me being less empathetic and not...

Thank you so much for all your replies. I feel like I’ve found a home of so many that understand. I don’t even know how I found this site, but after all these years of searching it popped up in my browser and I’ve been reading for hours. I stayed up so late and thought “wow these are my people.”...

I’m new here. Hi everyone. I suffered horrible child abuse by my dad (who I usually just refer to as my dna donor in case I say that anywhere) and yesterday I was at a union meeting for work when a steward slapped her hands on the table and started yelling at me. Tbh I only heard a few...