This policy is designed to assist staff perform their duties, ensuring a common, unbiased, standard for community members.
Anthony is the MyPTSD founder, @JoeyLittle is the senior administrator, followed by Nicolette, the supporter administrator.
Moderators then hold seniority in the absence of the above administrators.
Personal conversations are not to be used by any member of staff outside of default system messages that will use the actioning staff members name.
Any staff member who is away for an extended period should update the 'What's Going On' thread with dates, located in the staff forum.
As staff, whenever in doubt about content, place the content into moderation and begin a discussion in the staff forum. No harm is done to anyone concerned with the content hidden whilst a discussion takes place.
The following procedure is applied to the issuance of warnings:
Staff is to issue one (1) warning per member, per session, of the identical problem they find at that given time. This means:
Spammers are to be banned as spam. A spammer is any new member defined to be self promoting / spamming the community with advertising or such.
NEVER select threads, messages and conversation check boxes on established members with valid posting history, other than the ban spammer checkbox when needing to ban a member from the forum entirely.
If a member posts relevant PTSD discussion, yet attempts to self-promote or advertise within that content, apply the Advertising warning and edit the self-promotion / advertising from the content, leaving the remainder intact.
Moving a thread requires zero modification to the default options. Choose your destination forum, leave default 24hr redirect notice selected, add a prefix if appropriate (i.e. Introductions) and complete the move.
You can add a reason if you choose (optional), though by leaving the default option checked to notify the member, they will receive a default notification that their thread has been moved.
Content must NEVER be moved from a private area, to less private area.
You can move a post/s to a new thread, or existing thread.
New Thread - Enter the destination forum, new thread title and prefix as applicable and complete the move.
Existing Thread - Paste in the threads URL and complete the move.
You can add a reason if you choose (optional), though by leaving the default option checked to notify the member, they will receive a default notification that their post/s have been moved.
Posts must NEVER be moved from a private area, to less private area.
Staff do not delete content upon member request. Content is deleted when duplicated, or the staff member believes the entire content contravenes community policy. Otherwise content is left as is, OR, edit only what contravenes community policy, leaving the remainder accessible.
The legal policy covers member privacy, however; for the purpose of editing what is considered private information, staff must use their discretion. Posting something about yourself negates privacy laws. Posting something about another without consent, is breaching privacy laws. A member posting their first name, or full name, then choosing to redact it, does not breach privacy laws, thus is at editor discretion. Doing so once or twice may be acceptable to edit, though if the member has shared that information for a longer period, it would be impracticable to edit such content.
Personal Privacy does not apply to public entities, such as business, Government institutions, education facilities and such entities.
The primary conflict in a community such as MyPTSD, is conflicting individualistic views (differing opinions). Conflicts will arise, and this process is a guide to resolving conflicts when one or more parties become disruptive within a topical conversation. This is an escalation process as required.
In combination with the conflict resolution process, members can at times go beyond debating opinions or facts and shift to directly attacking the character of another. Attacks must be blatant, there is zero room for ambiguity. Because a person feels attacked, does not mean another directly attacked them. Examples of a direct attack are:
These examples are blatant character attacks, thus the following procedure is required: