2. When someone tells us that we hurt them, we should acknowledge that they are hurt and not make the situation about us.
So important. So difficult sometimes.
3. We apologize and let the matter go and try not to wind ourselves into knots about how the other person rejected us when we were only trying to help. We recognize that intent never erases harm.
Same. And if those things seem too difficult, most of the time they are much easier after an hour or two. I had to curb my tendency to go into a wild typing spree, spreading hurt and blame, by developing my own ritual to get that one or two hour of distance. When the situation arrises I always force myself to play some games, which never fail to take my mind of the situation. Sometimes it feels like waking up, and I wonder what was going through my head. Sometimes, when still too difficult, I just have to remove myself from the situation. It is just so important to stay rational.