Helpline Hit And Miss.

[billie]

I am having a struggle day today, and I just wanted to talk to someone. In my state we have a hotline to ring that is a group where my psychiatrist belongs to. I had nightmares and massive survivor's guilt today. I rang and ended up with the same lady as last time, just giggling at me (yes, I said I was guilty or leaving another girl - 11yr old behind when I was rescued and she cut me off with a giggle). I understand my experience stricks a nerve in people, and it is distressing. I just don't understand why every time I need to talk to a professional I get some random that does not understand that I am distressed, and giggling at me does not lighten the mood. I want to tell someone at this hotline about this woman as I have received her a few times and she makes me worse, and I have spoken to her a few times with the same outcome. -rant over.

 

[billie]

Sorry for the spelling mistake on the title.

 

[mamachick]

I have used a hotline. There is a real difference in the competency of the people you may talk to. It is unfortunate that this person lacks the skills necessary to take these calls. Im sure it is not just your experience.

 

[TLight]

Geez...what a weird response. So sorry that happened.

 

[Seasounds]

Your rant is in good taste, as you were terribly under served. Feedback to your Provider, and to the supervisor of the hotline is needed. I feel angry, on your behalf. I have had a similar experience with a 'support center', years ago.

I'm sorry for your suffering of survivor's guilt. The different aspects involved, I can only imagine. What I do know, is that you are not guilty for getting through the way you did, and that it is so nice you to have you here, to share your story. I appreciated your words.

You have a serious situation, and I hope that on this forum, your needs are supported.

 

[billie]

I just don't get it, it makes me feel like more of an invisible statistic. Thanks for the reply guys.

 

[ericaboo]

Don't stop calling for support just due to one dingbat - you show good boundaries for not taking it to heart. I hope you do give them feedback!

 

[Definitely..maybe]

@billie I am so sorry, I have had the same hit and miss experiences. But please don't give up, sometimes there's decent listeners on there!

 

[ms spock]

That is not helpful. They can be a mixed bag. I hope you are up to complain, if not then I understand. If you get the same person just make a polite excuse and ring back again and hopefully you will get some one better

That is pretty poor.

 

[ms spock]

I have had similar experiences.

 

[billie]

If it wasn't for my T taking away my ropes and meds I think today would of been pretty crap. It was like she didn't want to know: as kids we were already forgotten.... way to validate it silly woman. You guys are better at settling me than the professional services.

 

[ms spock]

So if you get someone unhelpful just make an excuse, hang up and ring back and hopefully you will get someone more able to be real and supportive of you.