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1) Breach of data protection and confidentiality (sending insurance details to wrong company, sending diagnosis to gp and therapist before informing me and a few more)
2) fraud (now a police matter) gave insurance company a different diagnosis than I have to get funding (without my knowledge and now health records show an illness I do not have)
3) General unsafe care provided and therapist I saw my be accredited.
This is a major private hospital in the UK. Started the complaint 6 months ago and they are not going through correct complaints procedure either.