This is a hard one guys as VA's all around the globe are different, but they all have a couple of things in common. First they are all medical insurance companies, so its up to you to prove that the military caused your injury. That alone is hard sometimes as during training you are told that you are a malingerer if you go to the aid post for just a twisted ankle, bruised knee, sore shoulder etc, etc. So later on in life you have to prove it.
And with PTSD its the same. We know what you are experiencing, they know you were there, they will just do everything they can to prove its not PTSD. Why?? Well over here, once you have Chronic PTSD and Depression accepted by them, its like losing your leg. A whole new door opens.
This does not help you guys struggling though. But don't give up. Like Red says, find a veterans association, they will point you to someone who can help. When I first lodged my paperwork I thought I did not need someone helping and they denied my PTSD. I had to go through the appeal process.
The next problem we have is the different 'ACTS' passed by parliament, or congress. Over here, it depends on when you served and where as to what ACT you fit under. These ACTS can also determine what treatment, compensation, and benefits you can get. All my injuries and PTSD fall under two different acts over here, but get this. After being officially diagnosed with PTSD and having it accepted by the VA, I applied to have it accepted under a different ACT.
Anyway, they denied it by saying that the reports were many years after the fact (Derr, that is why its called Post Traumatic Stress Disorder), and they questioned the findings of a well known psych in the field and also the sworn affidavit of my Sergeant Major. I got a little hot under the collar. So sometimes its just the dweeb who gets your paperwork.
So go to a veterans centre, they will point you in the right direction. Waffling!!!!!!