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Publicly confronted about service dog. a disability isn't fake just because it's invisible. (vent)

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Justmehere

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I walked to the grocery store in bad weather today. I can't drive because of a medical condition, and I have a service dog with me 90% of the time because of PTSD and that medical condition. I trained her myself, but I had also trained other service dogs for others through an agency when it became clear I could benefit from one of my own. My dog got road salt on her foot from the overly salted sidewalk. The salt prevents ice from forming, but also hurts my pup's feet. She wears something on her feet to protect them, but sometimes a piece sneaks into the soft spots between her toes. She has learned to pause and hold up her foot to let me wipe if off if I can.

Well sure enough, she held up her paw just before walking across the parking lot. It was awful weather, and I wanted to get where it was warm, so I signaled "go" and she happily trotted alongside me until we got into the store. As soon as we got into the store, I signaled "paw" and she held up the salty paw. My dog knows hand signals and voice commands, and I did all of this without saying anything. I wiped off the salt. I know of other legit service dog teams who struggle with how to handle this very thing, but this system works for me... but apparently not the public?

As soon as I stood up, a woman started angrily lecturing me... "You need to know that it's a felony now in this (area) to have a fake service dog. (The area) just passed a law making it illegal to pretend your pet is a service dog just to take her with you in here. You should never -"

I was so thrown off. I cut her off to reply "What? Why do you think she is fake? Would you like to see the letter from my doctor verifying I indeed have a real disability? I have it with me and would be glad to show you that."

It's a vague letter but meets all the requirements that a service dog owner has to be able to meet in the US. While she had no legal grounds to demand it from me, she was visibly upset over her assumption I was skirting the law and the letter verifies I am legit. I thought it would calm her down.

My dog was attacked and nearly killed by a dog that someone was later confirmed by the courts to be misusing service dog rules just so that it could be let into an area where it should not have been in the first place, so I can understand her getting emotional about it... And a lot of people do try to fake it, and make life hard for those of us that have real legit disabilities. Every now and then, someone comes up to ask me how they can get a vest for their dog so take it everywhere too. I usually reply, "First, you have to have a life altering disability. Second, you have to have a health care provider write a letter verifying you have this life altering disability..." - and anyone seeking to just put a vest on a pet usually rolls their eyes and walks away. The few legit folks will keep talking and then I tell them where to find info online.... but they are few and far between. 90% of people who talk to me about how to get their dog a jacket are faking it. I even have a family friend who is purposefully putting a service dog jacket on their dog despite the fact that no one in the family has a disability. No one! When I asked him about it, he confirmed no one had a disability, they just wanted to take their dog everywhere. I tried to explain to him all the problems I experience because of people doing things like what he did... but he kept saying "it makes me happy to have our dog with me, I'd fine with law enforcement prosecuting me on this. It would be worth it." (In his state and mine, it's a jailable offense to do what he is doing.)

So I can understand why she might be upset if someone was faking a disability to have their dog with them. It makes life significantly harder for those of us with legit service dogs.

I was actually really discouraged today and feeling like crap about being disabled. I tried to talk to her, but she just kept loudly accusing me of faking my dog as a service dog. She was loud, not quite yelling, but creating a scene. I couldn't walk past her. I could have walked away, but it was cold damn it.

I finally point blank said the name of my medical condition and that "I hate my disability, why are you continuing to accuse me of faking it? I WISH it was fake. Please stop. My disability is very real." She said "well, ok, ok, maybe you are not faking it." She walked off in a huff. I don't think she really heard anything I said.

I wanted to tell her "PTSD IS REAL EVEN IF YOU CAN'T SEE IT. BACK OFF."

I did not say this. I didn't even mention the PTSD. Didn't feel like publicly outing myself as mentally ill at a grocery store to a stranger...

It was wise that I didn't.

As she walked off, I actually said to her "wait..." and *almost* followed her. Why? I don't know, I just wanted to talk to her? I didn't feel angry, just humiliated and confused by her response. By then, I was almost fighting back tears and suddenly a colleague and friend walked up, and I just felt humiliated. I wanted to thank her for being enthusiastic about protecting people with real disabilities, and to ask her to find a better way than public confrontation of disabled people. Because we already have to deal with enough crap and the law is there to protect us, not to promote citizen vigilantism...

I am humiliated that I ran into the friend that I did as I tried to keep any tears from breaking through. I only managed to say a weak "hi" and then walked off....

My service dog faithfully walked by my side with me, unphased. She had stood between the woman and me, and was as steady as can be. Damn it, I wish I could be as composed as my dog.
 
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Oh, hon, I am so sorry you went through this. What an awful experience!!! That woman did a horrible thing. I cannot imagine challenging someone about having a service dog. To me, that's just beyond belief and beyond all rational action. In other words, it's just plain nuts! Actually, I'm the kind of person who would be delighted to see a dog in a store and would fawn all over it to probably my own embarrassment, lol.

I am also so sorry you ran into a friend during this stupid unnecessary episode. I hope he/she understands as any of us here do.

You are good, @Justmehere, always. Just remember that when you run into assholes.
 
Oh my goodness, this brings tears to my eyes. This hits me So close to home. I've spoken with you before, you may or may not remember I work very close with dogs in training and exercise in the summer. I have two rescue dogs that no offense to my husband and family, I wouldn't be here today if they weren't. I've worked SUPER hard with a non profit to raise money with "Freedom Service Dogs", because I know how critical they are to PTSD and injuries, even just giving you a reason to get up in a day. (Not all people realize they rescue those dogs from shelters and spend TONS of time training them-HUGE win win I LOVE these people) But to get back to it, I am HUGE into dog assistance rights, the lives they save with PTSD and medical conditions....I also do have to say because I am such a huge advocate and supporter I do get extremely pissed when I go on a flight, ( I HATE flying now, it is a HUGE trigger) and I walk into the security line to see all these people with makeshift jackets on these dogs that are not well behaved, clearly not trained for actual service, I understand while I have learned certain breeds are better for anxiety that anything is possible, but your dog shouldn't be a five pound shaking, anxious mess that's peeing on the carpet while trying to get through security. Each time I can't help but get angry-- I can't believe someone who is quite possibly not dealing with the things I deal with getting away with having a dog on board and I have to call button the flight attendant for tons of booze because that's my only support system in getting through this. I am NOT saying this is you, Im saying mmmaybe this angry lady has something like this in experience? No idea.

People have broken rules, abused the system that makes people like us not only suffer, (more) but also endure things you witnessed. If I would have witnessed that, I would have come in and defended you and taken the heat for you. This was absolutely unacceptable. I think as you did that she had some past weird situation or whatever, but to just hop on people and verbally attack them when you are a stranger? That's preposterous. As much as I've walked past tons of fakers, I still try to give people the benefit of the doubt, I don't know you, you could be suffering and maybe just not legit, who knows. Why attack someone.

With your bump into your friend, do you possibly feel comfortable explaining what happened to them? I'm 98% sure that person would completely understand your awkwardness and could maybe even notice that in the future and be really supportive when you need it.

Either way, I absolutely understand how you feel. Even little things like how I will have a really bad day and won't leave the house except to run in and grab a few quick things and someone aggressively hits me with their cart, or cuts me off or gets in a yelling match with me in something as small as I was in this line first or something STUPID. What people don't understand is these things are HUGE to us. They hurt so much more, they feel like such a personal attack when I already feel so vulnerable. I'm so SORRY for that. Give your dog a rub for me, at least you had that support, she didn't flinch like you said, she was your rock. Focus on the beautiful spirit (your dog) in the this situation as much as you can because I know from experience, these mean people just suck your life out of you and they have their own issues to not even be able to be civil enough to apologize to you after you said I 'll even show you the paperwork. Keep your head up and good for you for diffusing this on here. Always feels good to get that crap out :spitdummy:
 
Damn it, I wish I could be as composed as my dog.
A hundred times this.

We've only been a team a couple years, and as far as I can tell we've been pretty lucky. We've only had 3 major access issues, and I've only been attacked verbally twice. There's all the day to day frustration of people being clueless assholes, but at least the big deal issues have been spaced out well.

Every time though, whether it's a guy yelling and causing a scene calling me a dumb bitch in a grocery store because I wouldn't let him pet my service dog, or just someone asking too many questions when I'm stuck in an elevator with them I ALWAYS look at my wonderful dog and wish I could be half as stable as he is.
 
That's one of the questions I was going to ask all- How many times A, you get asked to let them pet the dog, or B, they just ignorantly and rudely pet it anyway despite all the DO NOT PET writing. I watched a guy in airport line even pet the bomb sniffing dog and then when I was like HEY! The cop turned around and gave the guy a dirty look and the guy got mad at me like I outed him for something. READ THE WRITING PEOPLE! These dogs have jobs. If anyone has found a smart way to talk to people about that to get through to them, PLEASE let me know.
 
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