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Seemed Like New Job Was Accommodating... Now Not Sure

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Hello all, I haven't posted even though I've had an account for months. Every forum I get on, no matter what it is for, or how much I do to the contrary, the replies are almost always rude and demeaning it's made me seriously pause before posting anything. But anyways :)

Yesterday was my first official work day of my job, and I haven't worked in over a year. I've had horrible horrible experiences with management in nearly all of my jobs. Things that nowadays, I'd report to their superior rather than just never talk about because I was afraid. Not of losing my job, but of confrontations and effects of bringing the issues to light.

I have a service dog in training that I didn't bring to the interview, and told them in the first 5 minutes of my interview about it. He is doing really well, except for a few quirks(Just found out this morning that the previous owner thought it was funny to allow him to bark at people of other ethnicities :/), but I didn't want to waste their time or mine if they weren't going to be okay with me having him, and him not being fully trained for his job yet. I didn't bring him for the interview since I knew he would be distracted and have a hard time paying attention to me, and didn't want that to distract from me. The store manager was very cheerful, respectful, and understanding, something I haven't had from an interview in a long time. I didn't get any "red flags" from her, or the manager that was going to be directly over me, to show that this was not the job for me. We talked about what would be the best accommodations for he and I, and made sure we were in agreement, and all was reasonable. I went back 2 days later to do what is called a "test groom" on a dog, which is to show them that I can, in fact, groom a dog. I didn't bring him that day either. At the end of the day, they said the dog looked good, all was good, and we just had to wait for the background check to come back. We stood around talking for a bit. I told them that he goes everywhere with me, ignores almost all merchandise, people, kids. Heck, this lady almost ran over his tail with a giant car stroller at the mall and he didn't even flinch. And I made it as clear as I could that although he is like that other places, his weakness is pet stores. He doesn't pick his nose up off the ground, and he gets EXTREMELY excited and distracted when there is another dog around. Did I mention this job is at a pet store? They were very understanding, and told me that upon being hired, I'd be able to have a free 6 week training class for him, and that their trainer was very experienced with service dogs. When I left, she let me know that the last person they hired didn't get their background check back for 2 weeks, so it could be awhile, and I'd get an e-mail that I MUST MUST MUST click "accept" on, or they wouldn't be able to start the hiring process.

She contacted me this Wednesday(about a week later), saying to look for the email, and setting up for me to come in the next day to start work. While on the phone I said I was really glad the background check came back so soon so I could get started, and she said "Oh that came back the next morning. I was contacting my District Manager and the HR department about making sure we were going about all this correctly for your service dog. I didn't want to tell you it was all okay and then find out I was wrong." I thought that was great, she was being thorough. I would have hated for that to happen too. She read to me the paper that HR sent, which was basically saying what we had already agreed to about him. She made sure again that was okay, and I agreed. It turned out that she wasn't having me work an actual shift, just doing an hours worth of paperwork. Well, I was so worried about bringing his rabies certificate and his blanket and stuff, that I ended up leaving pretty much all MY stuff at home. My husband and I had had some issues the night before, and I hadn't gotten back on to check the email. The email I had to do or they couldn't start paperwork. :( I started to get really anxious, because she reminded me 10 times about it, and I still didn't remember. I didn't want to give them a horrible first impression, and I was already really worried about him misbehaving and them thinking I was lying about him being a service dog in training. Well she emailed someone, and they got right back and said that we could actually log in to the account I made on their site when I did the application, and do what I was supposed to do on the email and get started. I felt relieved for a split second...until I typed in what I thought was my username and password and it said it was wrong. Then I remembered that I made this account over a year ago when I lost my last job. They had no one else apply apparently, and called me even though it had been that long since I put in that application. So I could NOT remember what username it was, and I only use two passwords. I normally use one of 2 usernames, but they weren't right. She kept repeating "if you fail the log in too many times, it'll lock you out and we will have to wait 72 hours." She actually only let me try it twice before she snatched the keyboard out from under me....which kinda freaked me out. At that point I was so stressed out from the bad impression I felt I was making, that I had tears rolling down my face, and said "please excuse me" and walked out...without shutting her door. Called hubby, and he said he didn't expect me to remember, and neither should she. I told him it didn't seem like that, because she seemed to be getting frustrated. I went back in, and still didn't shut the door, and apologized for my abrupt removal of myself from her office, and she said it was okay. While I was out, she emailed someone again, and they reminded my username, which was my first name. My first name. WHY DID I EVEN PUT THAT AS MY USERNAME? I have no idea. I never use my actual name for usernames. Well, then the person at the register called to ask her something, and she said "something something, I don't know right now since my door was left wide open." I said "....oh sorry," and got up and shut the door. And was like...woah...where is this rudeness coming from? She could have just been having a bad day, or stuff going on at home, but I felt like she was getting upset because of ME.

There is more to this I will post. Thanks for reading if it didn't bore you so far :p
 
It sounds like a really difficult day for you and I can understand the stress of trying to make sure everything is ok for your service dog as well as remembering your own bits. Honestly though, as a manager, I would have been frustrated with the situation you describe. There's a lot of background checking and screening for jobs in my workplace and its such a problem when they aren't completed properly. While I can understand the difficulties in remembering your username etc i would expect you to have done everything you'd been asked to ahead of starting the job and would be less than impressed with you walking out when I was trying to sort it.

I would also wonder about the wisdom of applying for a job in a pet shop when you know your service animal struggles in that environment - what if they can't train him out of it?

In all honestly, I'd write it off as a bad day, put it behind you and turn up ready to show them what you can do - these things happen.
 
I could understand that as well, but I've got more to add later when I can type that much again about what happened on my actual first day. When I applied for that job a year ago, I didn't have a service dog. Also, if the issues he has can't be fixed, that have already greatly improved since I got him, I would be getting another dog to start from the beginning to train.

I went to several other places that were smaller grooming salons, but they wouldn't agree to me not working on weekends, which is understandable, but I do renaissance faires and am often out of town, or even in another state on the weekends. And the ones that were more lenient on that were calling it a "contractor" position, but it was not a legitimate contracting position. I have tried other jobs, and the one I'm best at, and least stressed at is grooming, which happens to involve often being in a pet store.

I applied over a year ago for this position, and it wasn't even on my radar that they would still call me and ask if I was interested in the job. I told her on the phone when she called that I would still be interested in the job, but I do Ren Faires and cannot work weekends, which is normally required of grooming salons, and especially in corporate ones like this one. She said that was no problem, they really needed someone, and would be fine with that. So I figured I'd give it a try.
 
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Hi! Welcome to the forums! Is this a PTSD service dog? Do you have PTSD? I'm sorry if I overlooked that information.

Congrats on getting the job and having the courage to give it a try! Sorry to hear you have been pretty stressed by your first day back at work. Maybe it's not the right fit job for you and your service dog. Maybe it will work out in time. The beginning of most jobs can be a little bumpy for many people even without PTSD.

I have trained four service dogs, and it's a challenge to have them work in a number of environments before the training is done.

I know you haven't described your full day yet. Can you clarify what accommodations are you wanting that your employer is not providing?
 
I typed a very long post which I lost when I hit post, because apparently it timed out. I will be on later to finish the story.
@Justmehere, thanks :) I have PTSD, as well as bipolar and fibromyalgia.
 
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Welcome to the forum. I agree, at first, it can seem a bit scary, more so when you inevitably make a few typo's and then get sent a 'warning' (your move post has a couple, I'm not trying to be picky, just warning you I suppose, that you will probably get a warning email) - which all of us get at some time! Some topics create more heat than others, and given we are a group of people from profoundly different walks of life, from all other the world (different cultures and experiences) as WELL as having a major mental illness (PTSD, and often with other co-mental illnesses) it really is not surprising you will see a few clashes on here. But, if you can overlook that, and give yourself a chance to settle in, it is a very supportive place. Even if you don't for won't agree with everyone on everything.;)

Oh, and being sensitive (to criticism or other's points of view differing from our own) is pretty much part and parcel of PTSD. Pretty impressive then, we have so many people on here and many many many long-termers and as well as a lot of support overall for each other! ;)

Is your service dog in training to support you for PTSD? Or is it s service dog you are training for say a blind person? I ask because it certainly sounds very stressful, trying to organize your dog as well as starting a new job. Starting a new job is a huge stress it itself, and I wonder if it's a bit too soon, for where you are in your journey to healing?

It seems there is two parts to this situation - 1) your anxiety / first day on the job / stress about your dog and having him settled in as well, and 2) your boss' reaction.

It's not a black and white situation - it's not a case of you shouldn't feel bad / tearful and stressed versus she is being unreasonable and angry. It can be a bit of both - whether or not she had the 'right' to feel annoyed and point it out to you, is not independent to your feelings. The opposite is also true however- your feeling awful does not mean she didn't have the 'right' to express her frustration. Try not to get caught up in 'she should have known I was upset and she shouldn't have got angry or annoyed' - her feelings and her reactions are hers; she has just as much right to feeling the way she does, as you did. I do think most boss' in this situation would feel annoyed and a bit frustrated. Just as many people in your situation would feel upset and stressed.

One final thing I'd say is - unfortunately, having health issues, PTSD, etc, doesn't mean the world has to or should. accommodate us - in a perfect world it might, but the reality is, it is most often us that has to accommodate the wider world. It's not something we ought to expect, or even hope for, hard as it is.

Of course - it was just your first day. I hope you can put it behind you, not dwell on it, least your anxiety about the rest of the week takes over.

Remember - making a mistake doesn't make you a mistake.
 
Since I spent 45 minutes earlier typing the rest of that and lost it, I'm going to try to make a short sweet version. :) (trytrytry)

(Forgot one part of the story earlier. At the second interview, when she told me she was going to contact her District Manger and such, she asked what tasks he was going to be trained to do, and I listed 3 of them, and also mentioned that I also use his need to go to the restroom as a way of leaving stressful situations before I have a panic attack, and will eventually teach him to act like he needs to use the restroom when I give him a hand signal, so I can excuse myself. They said whenever I needed to take him out (or "take him out") that was okay.)

So at nearly the end of the paperwork time, I had to go back home because I forgot something else. When I got back, the manager was standing in the foyer area with some employees, and as soon as she saw me yelled, "I didn't think you were coming back! You were having such a hard time." That's understandable that she would think that, since the last couple people who applied had good interviews and such, and then randomly didn't come back. However, I don't think everyone needed to know I was having a "hard time."
She was a lot happier once she realized I wasn't going to bail on them. So I brushed off the other stuff, and was ready for the next day.

Next day, I came for my actual first working day, which was being on the computer learning about the company, proper safety when using a box cutter, etc. I had to make a new/different account since I'm employed there now. When telling me I needed a capital letter, number, etc, she said "Maybe you should use the one you couldn't and then you might actually remember it." I thought of it like, well, maybe she is trying to make a joke, since she knows yesterday was difficult, and liven up the mood.

A few hours later, I took my service dog in training out to use the restroom. I have to walk allll the way to the end of the building, and go into a small grassy area. I was about 10 feet around the corner in the grassy area telling him to "go potty," and I turned to see the manager just standing on the concrete where it meets the grass. Before I could even think, she says quickly "How many times have you taken him out? Is he always going to need to go out this much? You realize he's going to be in the kennel most of the day?" I was so surprised and slightly horrified that this was happening, and all I could say was "Well... I thought he needed to go but he hasn't," and she crossed her arms and said something that my brain didn't process for some reason, and walked off. I figure she didn't know that it was going to bother me, most people don't react/feel the way I do about things. But I felt really uneasy, and nauseous. And since I thought I had made it clear that sometimes me taking him to the restroom was for getting myself away from others so I didn't have a panic attack, I felt like my space was invaded, even though she didn't get within 10 feet of me. I felt almost like I was attacked...

I went back inside to continue on the computer, and was very confused about what just happened. I decided I should go ahead and figure out what the heck was going on. I found her, and asked if I was still going to be okay that I needed take him outside 3-5 times a day, and she said "oh that's fine, it's not a problem, I just didn't know where you were hahaha."

I think I said "Okay" but I may have just walked off...I was SO confused! And then later I needed help with something on the computer program, which she said had issues, and to just find her if I needed help. I got up from the computer and turned around, and she was about 20 feet away. I said her name to get her attention, and she looked at me, and then walked into the office and shut her door. I thought ... maybe she didn't actually hear me? So I went to her door and knocked, and she came out to help. After that it was pretty much fine. When I left I let her know how much I got done (almost all of it), and she said that was great because they wanted to get it all done by Tuesday at the latest so I could start in the salon. And since I got so much done, I'm actually going to start in the salon on Sunday. Then I said "bye, I'll see you Sunday!" and she said "....okay?" like with the inflection of a question, which I thought was odd, but I shrugged that off too.
 
Sounds like your manager is a bit insensitive and that you are feeling understandably very uneasy.

There could be many interpretations behind her remarks. It may be a case of you needing to get to know her style of being a boss and her needing to getting to know you and feel used to having a service dog around and your style of doing things and needs.

It also sounds like you are doing a number of things well, like communicating specific requests like to take the dog out 3-5 times a day. That's a very good clear expectation to communicate and sounds like she is working on being agreeable with it.

Maybe she said ok the way she did because she is surprised by how determined you have to stick things out. Sounds like others have bailed on her before. I am impressed that you did stick it out! That's great!

It would be hard for me to be in your shoes, managing a new job, training a dog, being trained myself, getting adjusted a new manager who isn't ideal.... That's a lot to manage!

I do think she is making an effort that many employers would not make. I would give her time and you time to see how it's going to work out once the new-job / new-employee jitters settle down for both of you. It stinks when things start off rough - I hope to gets better! And soon!
 
Novemberstar, thanks for the helpful words. I however had not yet posted the actual accommodation issue part yet when you replied. He is my personal service dog in training.

I also don't think that she shouldn't have gotten frustrated. I would have too if I was her. My problem is not that they are not accommodating me, it's that before I even had the second interview we thoroughly discussed what accommodations I needed and they were willing to do, and we easily came to an agreement. And then the second part I posted happened.

I have flashbacks from other managers I've had, and nearly all of mine were awful. They've ranged from a restaurant manager that stood 5 feet away and laughed to other employees about how stupid you were (her words), and how she didn't know why she hired you, to a manager that was manually changing our overtime punches, and when confronted, he said "you can't have overtime, sign the changes paper." He also knew when I transferred there to help out their store, that I was going to be moving. Once I told the district manager that the manager did that, he gave me a hard time, and I called in on the night before my last day before I moved. He told me that if I didn't come in he wouldn't send my transfer paperwork and I wouldn't have a job when I moved down, which I reported to the district manager and got corrected.

I'm just tired of starting jobs where these "red flags" come up, and I brush them off, and give people the benefit of the doubt, and it always turns out they really WERE rude and catty and disrespectful, and they do it more and more, and end up screwing me over at some point.
 
I have a lot of job anxiety, on top of all the other things that my PTSD actually stems from, and that's why I didn't work for the longest time. No one in my or hubby's family can understand, except my husband, who sees what I go through, and has even worked with me at some of the awful places.

@Justmehere, I completely agree. My husband said he would have left when she pulled the keyboard out from under my fingers if he was me, but like you said, I don't know her style, and she doesn't know how hard I'm going to work, and I think she's figuring it out, since coming back was more than most people have done lol. As a person who often comes off like a b**** no matter how hard I try not to (not sure if I can put that word here), I can understand that she may not even realize her words/actions are coming off like that, it may just be her normal, and that I have a tendency to be sensitive to these things. I just fear this being the start of the downhill tumble that has happened with a lot of my other jobs. And yes, she is definitely making a lot of adjustments for me that I haven't found and probably won't find anywhere else, especially since he's not near done with his training. :)
 
@Throughthegrapevine....I can understand a little of what you're going through. I've been off work on medical stress leave. I have been working on accommodations with HR and my union. I will try to start gradual return in 2 - 3 weeks. I do not have a service dog though. But I do understand about bad bosses. The reason I was on my last leave was due to my verbally abusive boss and she is still there. I am so scared to go back to work. I'm trying to make myself better ( trauma therapy and great psychiatrist. But I don't know how my boss will be and my co-workers.

You seem to be handling things pretty well. I know when you feel panicky and need to get away. Do you have any accommodations for yourself? Like small breaks? Or time off for therapy?
 
@Notsowild, I get 2 ten minute breaks and a 30 minute lunch, and my manager told me (originally) that I could take my service dog out at any point outside of that as well if I needed to. I will be working set shifts Monday thru Thursday, and she said if there were any weekends I wasn't out of town that I wanted to work, or any days that I was scheduled that I could not work any week, that she makes the schedule for the next week on mondays, and just to let her know.
 
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