Greetings,
Sadly I have no direct advice to afford, but I do have a book title to offer up that at least validates the experience of enduring non-stop abuse for continual exposure to wildly unruly children and adults too! Perhaps the same could help to frame and formally present how unrealistic administrations expectations are, as well as accentuating the psychological costs of simply being pressed into the front line and abandoned forthwith?
Arlie Hochschild's The Managed Heart: The Commercialization of Human Feeling comes recommended. Within said title is introduced the concept of 'emotion work', i.e. the emotional sacrifice extracted from individuals within select work roles - especially if said roles basically deny us any possible recourse to endure slights and insults for 'such is the bargain'. Perhaps something to consider, and as a librarian so-isolated in relation to affording service to many an unstable and unruly patron (and always at high risk of matters coming back to me), I found the title illuminating, grounded, and refreshingly level-headed. Kind regards...
Dead Link Removed
M.