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Criticism From Boss, Feeling Violated

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For what it's worth, while I was an undergrad, I worked FT as a claims officer for an insurer. Personal injuries. Reasonably complex job where each case is it's own unique situation.

3 floors of claims officers, each with around 100-120 files. Our "statistic" was to settle 10 files a month. Working each file from being notified of the accidenf, organising rehab, getting specialist reports on injuries, negotiations, etc etc etc. All that work on each file was reduced to one key stat: settle 10 each month.

It was a bitch. Some claims officers were routinely given small cases where the injuries were minor, resolved quickly, and the claimant wasn't after much money.

My portfolio ended up being 120 odd catastrophic claims and infants. Each catastrophic claim, years of treatment and rehab before you can even try and start talking about settlement. Infant claims? You actually weren't even allowed to settle till they turned at least 15, but usually it was closer to 18. I had files that had been open for 10 years, and I wasn't allowed to settle them for another 5 years at least.

Reducing my entire job to this completely unrealistic stat of "settle 10 fikes a month"? Wtf!

I'm not siding with your boss. I'm just giving you the most realsitic feedback I can on what you've written, because in order to salvage this job, seems to me that more BS isn't going to help.
 
I'd love to know what you do ...

That is partially what my husband said - the boss is probably under lots...

She has bad stats then. So her complaining about your stats is amusing. Take a min , breath, please try to get a massage or some down time to relax and take care of you. Then you won't be so emotionally wrapped up. Feel people do want to help at this site, but we all go off of our personal experiences to help others. Stay the course, one step at a time. Obviously she isn't going anywhere soon so that may explain why she doesn't care or she is just outright bonkers.
 
Just wanted to pipe up as I've had crazy case loads and been expected to produce "measurable" outcomes regardless of complexity - including at one workplace a KPI which applied to all the other case workers but was precluded by law from the type of case I worked on - they failed me on that KPI every month despite my explaining to them that LEGALLY I could NOT do the necessary thing to tick the box. :banghead:

I don't think anyone was siding with your boss. And I think you went beyond hostile. I would be absolutely furious if the "sweetheart" comment had been directed at me. And I don't have any triggers around that. You came onto the forum and asked for advice. Then when you didn't like the response (because it didn't simply reaffirm that your boss is a bitch and you not in any way responsible for the poor review) you personally attacked the responder. Not cool.
 
I've had an absolute horrible experience with my boss today.

I have been hired for a temporary 6 month jo...
I have met many such individuals, it is flabbergasting how badly employees are treated. Iam consistently producing high quality work which my coworkers dont like and most of these people just drag their feet. All day long I come across their mistakes and very obvious laziness. I dont know what to do with such people, I just avoid them at all cost.
 
@isch - if this thread is representative of what it's like to manage you - you're a tough employee.

On this site, you aren't always going to hear affirmation. There are things in your behavior and work output that you could attempt to correct; or, you could find a way of coping that doesn't vilify your boss, or turn you into the victim.

I'm not certain if any of the difficulty in communicating here has to do with some subtleties of translation - could be.

But you have lots of excuses and no accountability, it seems. I'm sorry, I know you said you didn't want to hear challenges - but I think it might be useful for you to consider your own attitude towards your boss and your work.

Forgive me if you addressed this - but do you enjoy this job? Is getting a different job an option, one you enjoy more and in an environment that better supports your mental health?
 
@isch - if this thread is representative of what it's like to manage you - you're...

Hm. The thing is that I was so upset the day of the criticism (the day I started this topic) that I actually broke down and cried on two different occasions at work in front of a couple of coworkers (behind closed doors, mind you). All of them seemed to be understanding of why I was so upset about and all of them told me I have every right to be that upset. It was nice to hear that there were others that thought that the boss went over the line ...

I actually came here for a pat on back. And I came here to vent.

Yes, to me, in my state of upset, it felt like some sided with my boss that I am 100% sure (and this is really not up for discussion as none of you were actually there and actually experienced how she talked to me ...) overstepped.

To Sighs (the user): You say I was 'beyond hostile.' You made me actually read my comments and I posit that I was not 'beyond hostile.' I wasn't exactly nice and I wish I formulated some of the things I wrote a little better. I also do regret calling the other poster 'sweetheart' as I do know that some folks consider it extremely offensive, but let me assure you I did not mean it that way when I wrote it. I just felt exasperated and it was more of a 'gimme a break' reaction, not any sort of personal attack. I did live in the US south for a while, so I should know better. I did take that back and I also, by the way, apologised for seeming hostile and tried to explain my upset, which is in my view quite obvious.

I did not attack anyone on here personally. Does anyone feel attacked by me? Or was it maybe just their opinion that got 'attacked' when I am upset and I try to explain something while defending my version of things.

My attitude towards my boss and my work is fine, thank you very much. It's nice to see how much one can assume from one upset post about one negative experience with one's boss ... Again, I was here to vent.

Again, one upset post about a very tough experience (for me, it really doesn't matter how tough it would be for you or anyone else) should not be taken as representative about my overall attitude towards my job. Again, I came here to vent. To let my hurt feelings out and to organise my thoughts. Meeting some opposition rubbed me really wrong as this is supposed to be for super sensitive folks not being able to handle world. Isn't that pretty much what PTSD is about? Well, mine is. Man I suck.

Ok, I'm done.
 
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When someone posts questions such as:
or am I wrong? Should I just take this critique? I feel almost violated by it ... especially her bit about my anxiety/nervousness. WTF was that supposed to be about?
and doesn't write "I just need to vent"...they are bound to get feedback.

Perhaps in the future, if you find yourself getting upset, or feeling like a thread you post is taking a different direction than you wanted, absolutely post your intentions and wishes.

Stuff like this?
My attitude towards my boss and my work is fine, thank you very much. It's nice to see how much one can assume from one upset post about one negative experience with one's boss ... Again, I was here to vent.
It's just plain rude...you are on a support forum, and as Joey said, you aren't always going to get the affirmations you are seeking. But it doesn't mean lash out at people for trying to be helpful.

I hope you can sort things out with your boss and that things pick up at work for you in a positive and encouraging manner. Take Care
 
I've had an absolute horrible experience with my boss today.

I have been hired for a temporary 6 month jo...

Hi @isch, I wanted to just provide another side to the stories being told here. I only read the first page, but a lot of people seem to be telling you that the boss was clear in what they told you and they you need to either change or risk getting fired. (EDIT:) They may be right. I also want to mention, after glancing at other posts, that whenever you feel attacked it's best to take a deep breath and step back. :) Sometimes suggestions are just suggestions, and in being so, you only need to take what is useful for you and throw away what you feel isn't useful for you.

First of all, I want to say that I was in the exact same issue you're in. I worked for a government job with a lady who I'm pretty sure has been cranky for God-knows-HOW-long for no reason at all. Let me remind you that this was my first "secretary" or "clerk" position. My very first "big-girl" full-time job. My "boss" (I had to answer to her, but there was a whole complicated string of command) was a person who always seemed stressed when she came in, and I never wanted to bother her because it looked like there was something on her mind. She never said anything nice to me, and would only talk to me when I was doing something wrong.

Let me say that I was not always in the right, I came to work sick one day (because presenteeism is very much a thing when you're just starting out and saying "I don't have a fever, and I don't have the sick days to take off, and I'm going to look fragile and whiney if I don't come to work today") and ended up taking a nap on my lunch break. Now normally naps on your own lunch break are fine. What wasn't fine was that I took a nap on my lunch break in my office (which also would have been fine if the office they had set me up in hadn't been frequented by the probation officers I worked with because they stored other paperwork in there). I would have not been talked to if not for my boss walking by and noticing it. She called me in and berated me for it and told me it was completely unacceptable and that if it was in her power to fire me she would have already. This was two months into my job, and let me remind you she had never said anything good about my progress as an employee. At this point I had already gotten people telling me I was already doing my job better, and that they looked forward to giving me work to do because i would get it to them accurately, earlier-than-expected, and formatted properly.

I was lucky to get positive feedback from my higher level coworkers, being in an entry level position. I didn't do everything right, but I also didn't do everything wrong.

My boss was only specific about the things she saw wrong. I understand that I was wrong to nap during my lunch period, was extremely embarrassed, and never did it again.

However, there was one time that she called me into her office (door left open) to ask me if I hated her, and if I hated another lady in the office (who also didn't like me there because she thought I was replacing her). I balked and had no idea what to do. I felt attacked and confused, and the other lady eventually came in, and then I felt ganged up on. Let me remind you again that this was a government position in a community I had been quite eager to work in. I had a lot of panic attacks related to my job, and it took a major toll on my health. During this time I was experiencing symptoms while I was undiagnosed with PTSD, so it was hard because I was sick all the time because of my stress and anxiety and didn't know what I was doing wrong. I'd stay late a half hour without pay to finish up a report that someone gave me (on tape) to type up because they needed it the next day and my boss had "forgotten to give it to me until then, sorry" repeatedly, but then got yelled at for showing up late 5 minutes because my hour commute was snowy.

Sometimes people just suck, and workplace bullying can happen to anyone. I'm not saying that she's bullying you, but if you feel attacked and threatened I would recommend that you document everything that happens to you and the actions you took (whether they were right or wrong) on an Excel spreadsheet, and when you feel you have multiple instances of behavior against you and feel that you have been wronged, bring it to the supervisor above her and have them help you take it to HR. I don't know how that will go for you, I ended up transferring to a different location (the supervisor I was under said, to me while we were both in the room with her boss, "I don't know why you don't just quit, there was obviously no need for you to be here in the first place, we didn't ask for you, and it's not like you made a difference being here anyways.").

Like I said, sometimes people suck. Documenting every case in which you feel uncomfortable, threatened, attacked, or otherwise, is your best defense against people.

I learned from my experience and my boyfriend's mother (who worked in HR for YEARS), that Passive-Aggression is generally the preferred method of most workplace employees who wish to bully others.

TO ME, this sounds like a case that they (they because I don't know the gender) are either threatened by you, has something else going on and is taking it out on you, or has some various unknown reason that we cannot mind-read. Because regardless of the reason, they made you feel uncomfortable, from what I read in your text I couldn't figure out what the heck they wanted you to do about it (you need constructive criticism, not blaming), or what you were supposed to take from that other than that she things you're not doing good enough. That's not the mark of a good supervisor, in my opinion, and you need to make sure you get the help you need in the mean time.

This might mean talking to your coworkers and asking for pointers, this may mean going to your guide (the coworker you said you've been buddied with) with a pen and a pad of paper, taking a very big deep breath, and bringing up the points on which you were confused and ask if they have pointers, and if they can point you to the right manuals that your boss was talking about, and hang in there.

I did a lot of self-care on my days off and the times that I wasn't working to deal with this stress, so make sure you care for you however that looks like to you. Maybe it will go away when you "speed up," but I also wanted to address the stuff that other people might not be addressing, maybe it won't. Mine didn't regardless of how well I did my clerk position. You need to be prepared for both scenarios.

Much love and hugs from my end. I survived this, others have survived this, you will survive this, too.
 
Hi @isch, I wanted to just provide another side to the stories being told here. I o...

Thank you very much for taking the time and writing all of that ... It really helped.

I'm sorry you were in that situation.

I've spoken to my supervisor since and things look better. I'm going to get new cases. When she asked me how things were going I lied and told her everything was fine and that I feel now more comfortable in specific situations that I've had issues with earlier (partially true) ... Then I showed her how well organised I am and she left with a smile on her face. I just told her that I thought my discussion with my boss was ... 'tough.' I guess I'm going to have to learn the fine art of faking it till making it ... or not making it. I guess that's the f*cked up reality we live in. :(
 
Thank you very much for taking the time and writing all of that ... It really helped.

I'm sorry you were...

If you ever need anything, I don't frequent the site as often as I'd like to, but if you need anything specific feel free to message me. :)

Faking it till you make it helps sometimes, too, haha.
 
OP, when I read your thread I wondered if we had the same manager. I worked in a similar role for the social security administration and had almost the exact experience you described with my (male) manager. For two years. I worked 100+ hours every week to try to get on top of things, but had the same meetings you had every month. They got more and more inappropriate as time went on.

I did the union thing and eventually got fired. Too exhausted (still) to fight the system via EEO complaints and bla bla. Although I promise you I tried. I just wanted to communicate that it likely isn't you and you aren't alone.

When/if things dont get better I suggest you get out ASAP. I wish I had quit on day one instead of wasting two years of my life. You probably aren't a quitter but I suggest being a pragmatist. This sort of toxic work environment takes an undue toll on us, because we are sick.

Good luck. I hope you find peace and don't internalize this dysfunction.
 
This all reminds me of a recent event in which an employee I supervised thought it would be good to try to cinch a deal to land my position upon my retirement by going around me and showing my supervisor how organized she was.

What happened was she gave him information about herself that her Master's degree was too far off for consideration for my position. Rather than take it well, she got huffy with everyone, resulting in the damaging of her reputation. My supervisor's words "I now see another side to X."

It was probably within his power to make some kind of exception, eg. let her have it in an interim manner until she was closer to the degree and then apply and likely win the spot permanently. However, he didn't extend that opportunity.

My employee was traumatized, and like me, had some kind of disorder. My ways of coping are not perfect, but they allowed me to be effective. I paid for it by crashing often at home.

My employee's ways of coping destroyed all her relationships with Significant Others and employers. She over-intended and over-sold herself.
I suspect Borderline. She believed her own lies.

She took credit for my work, which my boss noticed immediately because he and I spearheaded the project she was taking credit for. Her exaggerations cost her.

Never lie to a supervisor. You can omit some information, and be discreet. By all means. That is expected. But it's not a good MO to outright lie or misrepresent yourself, because it will almost always be noticed and you will be earmarked as untrustworthy or a problem.

I found it best to not use a supervisor for any kind of venting or boasting, but to take credit where it is due, and give credit where it is due, showing humility. For example, when people asked why my department did well, I gave credit to the team, or noted where a team member had taken pains recently that played a big part in our successes together. I always thanked the supervisor for their input and timely advice or help.

It's not about me.

Then, when they said something was wrong or not great, I said, I will think about this and find solutions. Would you like to meet again in a week to discuss my ideas?

When problems are due to others' contributions (or lack thereof) I tried to be honest that I'm frustrated by the lack of help, but I avoided blasting anyone specifically. Usually they already know and don't appreciate a Tattle Tale. If they asked, "Is it so-and-so again, because I've heard" then I would confirm it and not add any further complaint.

Keep it positive and work hard. Take criticism but you don't have to like it or agree with it. It's okay to defend yourself a bit, and often necessary, to show the truth. You can say, I'm doing my best and trying this, this, and this.

If your boss is "throwing you under the bus" to clean up her shop, then I've seen that done. If that many have left, she may have inherited what she perceives as a bunch of bad employees or badly trained by her predicessor, and she wants to scare everyone away to start new. It's called "reconstitution" of your workforce. Start from scratch, method. It works. It happens naturally, too, and might not be on purpose.

Then, there is the paranoid and negative boss, which she might be, who is underqualified and is on probation. She may be pointing the finger and blaming her employees for her own poor performance or her department's and has to show that she's riding them or firing them, in order to maintain the fascade.

All of these scenarios however, share one feature, "mismanagement." In my opinion, a good person at the top, and key managers that are experienced enough and skilled enough with hard and soft skills, lead a project in the right direction and works for almost everyone on the team who fits the team.
 
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