On the one hand I am satisfied with myself, because it is my role to expedite and assist a client. On the other hand I am rapidly increasing (sarcasm) in popularity with my management gals today (not the owner). What does this mean or say about me???? I have no idea what will happen next week and probably just f'ed myself (depending on how much they need me next week that is) - which is my own self interest, right? But I didn't hesitate to set aside my own stuff to do the "right thing" for a client with a legitimate concern/complaint.
This is why I get so confused about myself and why I change jobs fairly often.
I relate to this struggle Alba. It is a tricky one.
The thing is to (I am guessing here) is to be true to your values and support the difficult client's legitimate concern, within appropriate boundaries and wear the flack from the people, which may or may not be as bad as you think it is. You can normalise this experience.
Unless someone has some type of personality disorder, most people appreciate knowing where they are with people. And people might be shitty for an hour or two or a week or two but it will pass. They may try to bully you but stand your ground politely.
Many people might argue with you but not lost respect with you. These are not your parents or your abusive ex's. These are work people who have other things in their lives and they will move on.
And to be honest they can't afford to lose someone like you so stand your ground, if they tell you how they feel, acknowledge that, if appropriate, and otherwise say "I wouldn't be able to live with myself if I didn't do a fair day's work for a fair day's pay and for me this was being a responsible and conscientious employee." Just repeat that as appropriate. "Part of care is to take in to view the whole person, this person is challenging and their concern was legitimate, so by taking that seriously and resolving/discussing it in a supportive manner I am hoping to reduce their anxiety so that they are not as anxious and difficult." Then you can say "You can think of an issue that grabs your heart? Hey? You know what it is like to be ignored about something that is important to you." Or some similar more appropriate script.
They will get over it - there may be blow back, there may not.
But hold your ground. Your course is steady. Your course is true Alba. Just don't be the first to blink.
The other thing is that you don't need to be right. Sometimes people get annoyed when someone handles a situation better than they do and because they have their own issues may feel humiliated or envious that they can't do what you can do. So they try to push you down because of their own emotions. Don't take it personally, just notice what they say and do and if appropriate let them save face.
You will be fine Alba. I have confidence in your abilities. Breathe, and remember this is round one of the repetitions. :rolleyes:;):geek::singing::smug::):happy:
And seriously how much of your time will they take up 10 minutes or part of a meeting if you go. Just breathe and go forth. You have disco beats sent to you from me today to tap your foot to. So tap your foot and think "ms spock is barracking for me!" Or some other humourous thought to get you through.
You could tell them you have a Star Trek friend who will be gunning for them, so they had better be afraid, very afraid as your Star Trek friend has connections all over the world and might send the Borg after them, or whatever is appropriate. (This doesn't work and is not funny for non Star Trek fans.)
And even if you did lose a couple of days or work because someone is a bit childish, they won't be able to sustain it. And personally I think you could do with a few days off.