I just had a thought about this, concentrating on the people affected is really important but family members and people that are in daily contact with the firefighters don't know how to help either. Some people can do it naturally but as we have all experienced here, they can be few and far between. Empathy right after the events from the people closest can change the course of a life. For instance, small things like a silent hand on the shoulder can make all the difference. If I had that at the right moment I wouldn't be here.
Maybe in the long term a public education could help for future events.
Maybe in the long term a public education could help for future events.