I have to say that I think it's the kindness which touch us the most, and make the most difference. Everyone is different, of course, but having said that I'm not sure I've ever been able to feel too grand from a stern word. :) Certainly there's a time and place for a stern approach, and is a motivator for some individuals. Me? No matter how well intended it will never do anything but squish me like a bug. It's the inexplicably effective kindnesses, I think, which can turn the proverbial tide. With all the professional resources here notwithstanding ( and much appreciated ) it just seems the kindnesses of others is the loveliest and most effective heaing tool.
Anni
Anni