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- #37
Justmehere
Sponsor
I'm nervous and triggered. I think I need a moment to vent and ask if I seem crazy... This post will be super long, because I'm over the top triggered. It's ok if no one has time to read it. Maybe just getting it outside of myself will help me slow down. But if you do have time to read it, please let me know any honest feedback you have.
Something really weird is happing with this company. This is a pattern for me. It's also triggering the crap out of me.
After several rounds of ridiclousness, the company agreed to a full refund in the form of a gift card, and even sent a tracking number for the shippment of the gift card refund. I was leary about a gift card, but I figured at least this mess was over. It was supposed to arrive on Friday. Thursday afternoon, they stated they canceled the gift card, citing that I was refusing to resend the computer in.
This boggled my mind.
Problem 1: I already sent the computer back in a second time, and they confirmed in writting getting it 4 days ago. It is still in their possesion, that's why I can't send it in. I emailed the evidence of them signing for it four days ago, and they continually cited mailing me back the computer two weeks ago. I replied to tell them YES, you sent it back to me two weeks ago, but 6 days ago, you sent me a box to mail it back to you a second time, and 4 days ago you signed for it. So you have it. I and they kept reffering to the first time they returned the computer to me, ignoring that I was speaking of a second shipment. A second shipment they arranged for and paid for.
It was crazymaking.
I got a little escalatroy.
I called their service center and they confirmed on tape they had the copmputer. I emailed that recording and I told them that if they did not refund my money or return the computer, I would consider it to be stolen property. They finally agreed again, in writing, that they did have it and I don't need to send it in. Then, in that email, they went back to re-claiming there was a biohazard and now it is pet urine, they are not going to fix it. "This happens all the time and we have to send the computers back all the time because of pet urine."
This made me laugh. I mean seriously, is there really a serious problem in America with all these pets pissing on our computers? I have never ever heard of this happening, ever, and a internet search showed me that not only could I not find one real example of a pet peeing on a computer, but this company routinely claims this. They have even declared even pet hair is a "dangerous biohazard that risks the safety and health of our staff." And thus they declare the computer is no longer under waranty.They do this crap with others too, and others have been very upset. Especially because they have even claimed this for people who are never around pets.
They sent me photos of the first time they had the computer. You can see a white/brown liquid on the computer. They said the photos were proof of urine on the computer. What the what? I called and spoke to the top "excutive customer relations case manager." It was the highest up I could go. I asked them to explain how a white/brown liquid even looks like urine, and not the coffee/tea that the witness and myself have said from day one is spilled on it. They finally agreed once again, yeah, we are so sorry,"our service center made an error" and "you are right, our photos show that is coffee." They agreed again to replace it, and I asked for this in writing. They sent an email stating that.
Then I got another email 20 minutes later claiming it was urine. They are not going to do anything. They closed out the case and made no idication they would even return my computer. They said they would not discuss it further.
So I did what I do when triggered and up against a wall. I found a systemic illegal act and stuck it to them. It's what I do. (I'm a former reporter now considering going to law school, because I have such a knack for it...)
I found the law that states biohazards, including urine, can not be put in the mail without labels on the box and inside, and proper OSHA compliant containers to hold the liquid inside the box. This law states shipping biohazards without this label is a federal felony and punnishable by up to 20 years in prision. I also quickly found a bio-terroism US code that likely applies as well, but I decided to hold off on citing that regulation as this would just freak people out to cite that. I figured the first law was solid enough. I even called a friend who is an attorney and they agrred both loaws applied to this situation.
I took photos of the box they shipped the computer to me in. It has no biohazard labels and it does have the shipping number on it that they said they mailed a urine soaked computer back to me in BECAUSE it was a biohazard.
I called FedEx and got proof from them that this package has no proper labels.
I have the photos of theirs indicating how they say they shipped the computer with visble brownish white liquid on it, and my photos of what it looked like when it arrived (same brownish white liquid). I called the company's service center and got their staff on tape admitting they do claim the prescence of biohazards on computers "fairly regularly" as a reason they will not do an otherwise covered repair. They further confirmed they "never" put biohazard labels on the boxes when they mail it these computers back to customers. "We feel it's safe to ship as is." The law doesn't allow them to make that exemption. If it's an alleged "biohazard," it must always have a label on the outside of the box. Period. No exceptions.
I communicated with FedEx again. I told them I have no reason to believe FedEx has done anything wrong at this point in time, but I'm contacting them to find out and confirm their rules for biohazard shipment, and to let them know (this company) appears to be engaged in a long standing practice of endangering their staff and drives and customers by shipping what (the company) claims to be a dangerou biohazard, and that I was giving Fed Ex a head up. Fed Ex looked at my documents and freaked out. They quickly got me in touch with corporate and said they are already in contact with (the computer company)'s headquaters.
Then I called the company and I got a local postmaster on the phone with them who told the customer relations manager this is a serious violation of federal law to claim something is a biohazard and then to ship it without proper labels via any shipping company in the US.
This all took about 90 minutes to do. No joke.
Then I sent a quick letter to (the company) informing them that I am taking their repeated and un-ending allegation of a biohazard extremely seriously.
"Based on the evidence I have, I believe that one of the two possibilities are occuring:
1.) (the company) is being lazy, wrongfully making up that there is a biohazard on the computer repeatedly in order to try to get out of warannty repairs. This appears to be the case due to the full assesment of the liquid and (the company)'s own admisson on tape that this is not a biohazard material based on your own evidence.
OR
2.) The liquid is an actual biohazard. (The company) actually mailed a biohazardous material in the mail with no proper markings and endangered the lives of many people by shipping a loose biohazardous liquid in a carboard box with no federal required warning labels on the box proper OSHA required containement of the liquid.
Option one is still a serious probelm because even though all evidence points to the liquid not actually being a biohazard, and (the company) has repeatedly withdrawn the claim that it is a biohazard, (the company) continues to claim again and again that it is biohazard. The mere claim that it is a biohazard is extremely serious. Making that determination, and then shipping it to me BECAUSE you alledged it to be a biohazard, and then sending it in intersate mail without proper labeling, shows an intent by (the company) to endager the lives of many people.
Even if this is not actually a biohazard, (the company) is showing a disregard for the welfare of the public. You calimed it endangered the health and safety of your staff and then you send it out without any warning for many othe rpeople to handle. That is an intent to harm. Pure and simple.
It is also an act that would cause distress and emotional suffering in anyone reciveing that box to find out later (the company) was making the claim the liquid was a biohazard. If the box had the proper labeling, I would have never opened or touched the product inside without proper proective equipment. Instead, I saw the box and quickly opened it and reached in and got the liqud all over my hands.
I informed that this company has done an "assessment" and determined the liquid was a biohazard only after it was all over my hands. Only then did I find a small tiny checkmark on a piece of white and soaked paper on the bottom of the box stating that it was rejected as a biohazard and shipped back to me BECAUSE of the claim that the liquid now on my hands and on the notice itself was a dangerous biohazard " would endanger the health and safety."
I had NO reason to expect a biohazard in the box, because as you can see by the witness statements and photos taken prior to shipping, I had every reason to believe it was coffee inside my computer when I shopped it, which is not a biohazardous material.
Telling me that a liquid is on my computer that is a dangerous biohazard, someone's urine, after I had the alleged biohazard on my hands, would naturally would reasonably cause emotional distress and suffering in any customer.
This is why we have the law stating that if you are shipping an alleged dangerous biohazard, you have to also properly label that box that you ship this in and ship the liquid in a proper container or you RISK GOING TO PRISION."
Now the company is calling me upwards of 10 times a day, and I have stopped taking the calls. They make many claims verbally, only to get a call moments later claiming something else. I have been promised a full refund and more, and then said I will not get my property back and get no refund (which is theft.) I told them all communication must be in writing only at this point in time. Now they are silent. Unresponsive.
I am going to go buy a new computer tomorrow, and I'm back to considering filing a report with law enforcement and also filing in small claims for the amount of the computer plus numerous other costs.
At this point, the local police said I would have to file with the FBI about the mail issue, but I could file the theft (refusal to return my computer or refund) with the police. I'm too nervous to do that. But if I sue, the small claims judge will likley as why I didn't do that. I did talk to someone who is a lawyer who says I have a greta nad easy to win small claims case. He said go for it. But lawyers can be wrong.
I have put a call back into the consumer radio program, and they want to put this part of it all back on air next week. I don't know if I am going to do that.
Part of me is just so tired of being walked all over, that I want to fight this and go on air and sue. They have put me through hell. They could try to claim I am responsible for shipping a biohazard but they are already on tape agreeing it's not a biohazard and I have many witness statements so this allegation would not hold up in court, and hopefully not be something any law enforcement would entertain. They are the ones stating they had full intent to mail a biohazard without labels. I fully believe there is no biohazard and I have the health dept to back me up on that, so I can prove I had no intent to mail a biohazard without labels and this makes me not guilty of violating that domestic mail law, even if it was a biohazard.
Outside of having to easily defend myself of that counter accusation, I really don't have anything to lose except time.
And I'm deeply struggling to let this go. Should I just let it go?
Something really weird is happing with this company. This is a pattern for me. It's also triggering the crap out of me.
After several rounds of ridiclousness, the company agreed to a full refund in the form of a gift card, and even sent a tracking number for the shippment of the gift card refund. I was leary about a gift card, but I figured at least this mess was over. It was supposed to arrive on Friday. Thursday afternoon, they stated they canceled the gift card, citing that I was refusing to resend the computer in.
This boggled my mind.
Problem 1: I already sent the computer back in a second time, and they confirmed in writting getting it 4 days ago. It is still in their possesion, that's why I can't send it in. I emailed the evidence of them signing for it four days ago, and they continually cited mailing me back the computer two weeks ago. I replied to tell them YES, you sent it back to me two weeks ago, but 6 days ago, you sent me a box to mail it back to you a second time, and 4 days ago you signed for it. So you have it. I and they kept reffering to the first time they returned the computer to me, ignoring that I was speaking of a second shipment. A second shipment they arranged for and paid for.
It was crazymaking.
I got a little escalatroy.
I called their service center and they confirmed on tape they had the copmputer. I emailed that recording and I told them that if they did not refund my money or return the computer, I would consider it to be stolen property. They finally agreed again, in writing, that they did have it and I don't need to send it in. Then, in that email, they went back to re-claiming there was a biohazard and now it is pet urine, they are not going to fix it. "This happens all the time and we have to send the computers back all the time because of pet urine."
This made me laugh. I mean seriously, is there really a serious problem in America with all these pets pissing on our computers? I have never ever heard of this happening, ever, and a internet search showed me that not only could I not find one real example of a pet peeing on a computer, but this company routinely claims this. They have even declared even pet hair is a "dangerous biohazard that risks the safety and health of our staff." And thus they declare the computer is no longer under waranty.They do this crap with others too, and others have been very upset. Especially because they have even claimed this for people who are never around pets.
They sent me photos of the first time they had the computer. You can see a white/brown liquid on the computer. They said the photos were proof of urine on the computer. What the what? I called and spoke to the top "excutive customer relations case manager." It was the highest up I could go. I asked them to explain how a white/brown liquid even looks like urine, and not the coffee/tea that the witness and myself have said from day one is spilled on it. They finally agreed once again, yeah, we are so sorry,"our service center made an error" and "you are right, our photos show that is coffee." They agreed again to replace it, and I asked for this in writing. They sent an email stating that.
Then I got another email 20 minutes later claiming it was urine. They are not going to do anything. They closed out the case and made no idication they would even return my computer. They said they would not discuss it further.
So I did what I do when triggered and up against a wall. I found a systemic illegal act and stuck it to them. It's what I do. (I'm a former reporter now considering going to law school, because I have such a knack for it...)
I found the law that states biohazards, including urine, can not be put in the mail without labels on the box and inside, and proper OSHA compliant containers to hold the liquid inside the box. This law states shipping biohazards without this label is a federal felony and punnishable by up to 20 years in prision. I also quickly found a bio-terroism US code that likely applies as well, but I decided to hold off on citing that regulation as this would just freak people out to cite that. I figured the first law was solid enough. I even called a friend who is an attorney and they agrred both loaws applied to this situation.
I took photos of the box they shipped the computer to me in. It has no biohazard labels and it does have the shipping number on it that they said they mailed a urine soaked computer back to me in BECAUSE it was a biohazard.
I called FedEx and got proof from them that this package has no proper labels.
I have the photos of theirs indicating how they say they shipped the computer with visble brownish white liquid on it, and my photos of what it looked like when it arrived (same brownish white liquid). I called the company's service center and got their staff on tape admitting they do claim the prescence of biohazards on computers "fairly regularly" as a reason they will not do an otherwise covered repair. They further confirmed they "never" put biohazard labels on the boxes when they mail it these computers back to customers. "We feel it's safe to ship as is." The law doesn't allow them to make that exemption. If it's an alleged "biohazard," it must always have a label on the outside of the box. Period. No exceptions.
I communicated with FedEx again. I told them I have no reason to believe FedEx has done anything wrong at this point in time, but I'm contacting them to find out and confirm their rules for biohazard shipment, and to let them know (this company) appears to be engaged in a long standing practice of endangering their staff and drives and customers by shipping what (the company) claims to be a dangerou biohazard, and that I was giving Fed Ex a head up. Fed Ex looked at my documents and freaked out. They quickly got me in touch with corporate and said they are already in contact with (the computer company)'s headquaters.
Then I called the company and I got a local postmaster on the phone with them who told the customer relations manager this is a serious violation of federal law to claim something is a biohazard and then to ship it without proper labels via any shipping company in the US.
This all took about 90 minutes to do. No joke.
Then I sent a quick letter to (the company) informing them that I am taking their repeated and un-ending allegation of a biohazard extremely seriously.
"Based on the evidence I have, I believe that one of the two possibilities are occuring:
1.) (the company) is being lazy, wrongfully making up that there is a biohazard on the computer repeatedly in order to try to get out of warannty repairs. This appears to be the case due to the full assesment of the liquid and (the company)'s own admisson on tape that this is not a biohazard material based on your own evidence.
OR
2.) The liquid is an actual biohazard. (The company) actually mailed a biohazardous material in the mail with no proper markings and endangered the lives of many people by shipping a loose biohazardous liquid in a carboard box with no federal required warning labels on the box proper OSHA required containement of the liquid.
Option one is still a serious probelm because even though all evidence points to the liquid not actually being a biohazard, and (the company) has repeatedly withdrawn the claim that it is a biohazard, (the company) continues to claim again and again that it is biohazard. The mere claim that it is a biohazard is extremely serious. Making that determination, and then shipping it to me BECAUSE you alledged it to be a biohazard, and then sending it in intersate mail without proper labeling, shows an intent by (the company) to endager the lives of many people.
Even if this is not actually a biohazard, (the company) is showing a disregard for the welfare of the public. You calimed it endangered the health and safety of your staff and then you send it out without any warning for many othe rpeople to handle. That is an intent to harm. Pure and simple.
It is also an act that would cause distress and emotional suffering in anyone reciveing that box to find out later (the company) was making the claim the liquid was a biohazard. If the box had the proper labeling, I would have never opened or touched the product inside without proper proective equipment. Instead, I saw the box and quickly opened it and reached in and got the liqud all over my hands.
I informed that this company has done an "assessment" and determined the liquid was a biohazard only after it was all over my hands. Only then did I find a small tiny checkmark on a piece of white and soaked paper on the bottom of the box stating that it was rejected as a biohazard and shipped back to me BECAUSE of the claim that the liquid now on my hands and on the notice itself was a dangerous biohazard " would endanger the health and safety."
I had NO reason to expect a biohazard in the box, because as you can see by the witness statements and photos taken prior to shipping, I had every reason to believe it was coffee inside my computer when I shopped it, which is not a biohazardous material.
Telling me that a liquid is on my computer that is a dangerous biohazard, someone's urine, after I had the alleged biohazard on my hands, would naturally would reasonably cause emotional distress and suffering in any customer.
This is why we have the law stating that if you are shipping an alleged dangerous biohazard, you have to also properly label that box that you ship this in and ship the liquid in a proper container or you RISK GOING TO PRISION."
Now the company is calling me upwards of 10 times a day, and I have stopped taking the calls. They make many claims verbally, only to get a call moments later claiming something else. I have been promised a full refund and more, and then said I will not get my property back and get no refund (which is theft.) I told them all communication must be in writing only at this point in time. Now they are silent. Unresponsive.
I am going to go buy a new computer tomorrow, and I'm back to considering filing a report with law enforcement and also filing in small claims for the amount of the computer plus numerous other costs.
At this point, the local police said I would have to file with the FBI about the mail issue, but I could file the theft (refusal to return my computer or refund) with the police. I'm too nervous to do that. But if I sue, the small claims judge will likley as why I didn't do that. I did talk to someone who is a lawyer who says I have a greta nad easy to win small claims case. He said go for it. But lawyers can be wrong.
I have put a call back into the consumer radio program, and they want to put this part of it all back on air next week. I don't know if I am going to do that.
Part of me is just so tired of being walked all over, that I want to fight this and go on air and sue. They have put me through hell. They could try to claim I am responsible for shipping a biohazard but they are already on tape agreeing it's not a biohazard and I have many witness statements so this allegation would not hold up in court, and hopefully not be something any law enforcement would entertain. They are the ones stating they had full intent to mail a biohazard without labels. I fully believe there is no biohazard and I have the health dept to back me up on that, so I can prove I had no intent to mail a biohazard without labels and this makes me not guilty of violating that domestic mail law, even if it was a biohazard.
Outside of having to easily defend myself of that counter accusation, I really don't have anything to lose except time.
And I'm deeply struggling to let this go. Should I just let it go?
