Grateful that I was in the right place at the right time to reassure a 91 year old gentleman who drove himself to the doctor's office having chest pains. The staff were professional and EMS was activated, but as they were notifying the front desk, doing a summary, trying to notify his daughter, he was sitting quietly and became very scared. I was able to sit with him a couple minutes and share personally about my MIL not hitting her home alert button, and that EMS activating was the better and safer thing.
The staff told me thank you as I filled out my report request. I told them, "No thank you, you all were great!"