Our washer broke, very, very expensive fix, and we were told it was out of warranty. I wrote the company, because it was, according to them, only a little out of warranty to see if they would do anything for us. Got an email back saying they were sorry for the confusion but the washer is still under warranty until May of this year! Woo hoo! Our washer will get fixed after all!!! I'm very thankful for that!