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My Boss And His Continual Failure To Recognize That I Have A Physical Problem

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QuietNow

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I almost titled this "My Passive Aggressive Idiot Boss," but that wouldn't have been polite now, would it?

I'm just now coming down from a major panic attack at work. Caused by him. In one of my other threads, I discuss the fact that work is placing me in a cubicle environment. The cubes are built --sort of --but I haven't been put into the cube farm yet due to the lack of accommodation promised. I'm due to enter it in about 3-4 weeks. No one can tell me when. No planning. Or what the eventual floor plan will look like. And that's causing me major stress.

My Manager (let's call him Oliver) and his boss, the Director (let's call the Director --Chris), know about my PTSD. Pried out of me under great duress, lemme tell you. I've kept it quiet for over 10 years of working here. And, working in an office by myself, I've managed to garner really good performance. I've made them happy. Until they wanted to move me to an environment to "increase communication" and "maximize space." An environment where they envisioned that everyone would sit in the room with their back to the center, close enough to touch your neighbor, with little to no shielding from view.

I fell apart in a really public way. And suddenly I'm not making them so happy anymore. There are other threads by me on that. This is basically just back-story so that you can get a picture of what my stresses are. (I'm finding the actual panic attack today really hard to write about. My head keeps seeing an image or two and the logic circuits are having trouble articulating the events in order.)

Oliver knows about the PTSD and an additional auditory hearing issue. I've sent him links with information from reputable sources. He knows that I'm seeing a psychiatrist and a therapist (at a $700/month price tag even with 'gold-plated' insurance). I've suspected for some time that he doesn't understand that there is any issue at all. Maybe it was the comment when I asked him if he understood what PTSD was and he waived his hand and airily said "I don't need to know anything about it. I'm not your caregiver." Maybe it's his continual callous comments that once I'm in the cubicle I'll "get used to it. Everyone does." Two days after my meeting with him to inform him of the PTSD, he made a joking comment in our staff meeting about suicides. My stomach churned and I had to excuse myself from the meeting to 'run to the bathroom.'

He does seem to get that I don't handle change well, but can't seem to grasp that it is sudden change and environmental change that appears to throw me into a threatening environment (threatening to me. I understand that everyone else can deal with it.).

I have actually forced him to listen to me twice now to talk about these issues, what makes me highly uncomfortable, what a triggering event looks like on me, and what my reactions typically are in those cases. (I'm an avoidance girl. "Funny, she seemed a little surprised and now she's just disappeared. OH, there she is under the table. Didn't see you there. Why are you shaking and crying?") He seems to have focused on the "can't handle sudden change" and warped it to "can't learn anything new."

He knows when the furniture for the rooms is ordered. He has possession of the schedule and the schematics. That's everything that I need to basically make me see and understand the coming environment and plan for how I can handle it. And yet he keeps claiming that he doesn't know the schedule, doesn't know who ordered it, doesn't know who planned it, doesn't know when it will come in or what it will look like. But that black carpet that was placed in the room displeases him because he told the guy he wanted it to match the furniture and not show stains but he didn't expect black.

When the first set of furniture arrived and was set up, I saw it by going in on my own with the finance guy who immediately popped his head over one of the 65" outer walls and said, "Hey, this is nice." None of the agreed upon changes had been implemented. I basically went into total body shaking then, followed very quickly after with full blown hysteria. I ran to get my coat and get out of the building (I thought to get my coat? Or rather didn't think. No way I could drive in that state.), and as I passed his office on the way out I screamed at him, "You <expletive> lied to me!!" and bolted. I don't remember anything after turning away from him at his doorway. 20 minutes later, I 'came to' in the machine room 1/4 mile down the hill with a disk drive box in my hand that needed to be installed in a server. To get to that point, I had to leave his office, go to my car where I'd placed the disk (intending to do it on the way home I took it to lunch), open the car, take the disk down the hill, badge into the machine room through 3 separate pin-keyed locks, walk to the back of the room, find something to open the box, and strip the disk out of the mailing box.

The fact that I did that without remembering it scares the hell out of me. After I finished the install of the disk, I just went home. Cowardly, but I still wasn't strong enough to talk about it.

The next day, I came in and immediately apologized to him. I explained about the lack of cubicle floor-plan changes despite management agreeing to the changes in lieu of formally filing the request for accommodation with HR. He accepted the apology and sounded...aggrieved. I had cursed at him, mind you. However, it doesn't seem like he truly does understand that this isn't a choice or depression. This is a sudden physical reaction to a shock or a severe stress.

Here's the quote from his email sent to me that evening. I hadn't read it before I came in and apologized.
My expectations are that you will continue to work and be productive and not do what you did today which was run out on work. I am a very understanding person. Having had family members with depression, addiction and other issues. However, as I make a best effort to help us through these issues I will not accept the kinds of behavior that I experienced today. I am sorry that you are not happy, but I have an office to run.

It's the "not happy" that bothers me in the statement above. I was out of line. But it wasn't because of 'unhappiness.' What I am exhibiting is not depression at work. It's panic attacks.

He seems to think it is situational depression. While that may be a component, I truly don't feel depressed right now. Just that every once in a while something frightens me and I shake in convulsions or cry hysterically or I hide in a corner or under something. (I try to hide unobtrusively, but when a 45-year-old woman is under a desk...well...that's not unobtrusive.)

I found out two weeks ago that the promised changes to the cube environment were actually not ordered by him until that January outburst when the first furniture was installed. That's not what Chris intended, but I'm not sure that Chris knew that the order had not been placed.

Today is a perfect example of passive aggressive behavior. I was in the cube farm working on an install with two other teammates. My back was to the door. I was facing the coworker's computer screen and hyper-focused to catch what he was saying because I couldn't read his lips in that position. My other coworker was sitting to my side. No one heard Oliver enter the office. But there he was behind me and started to say something and touched me on the shoulder. I jumped a foot, went rigid in panic, then as the rigidity faded, I started hyperventilating and got to my feet pretty fast and moved around the cubicle wall and into the corner. I kept hyperventilating and was trying to stop it, so I bent over and grabbed a couch arm for support. The other coworker asked me "ARE YOU OK??!!!" I gasped out a "yeah, just give me a minute, sorry." (I think that's what I said. It's kind of missing and there like something caught in your peripheral vision in your mind.) But Oliver said in that aggrieved tone, "You've got to be kidding. I made a lot of noise coming in. You heard me." Then he stomped out angrily and didn't communicate with me after that. That was 3 hours ago. None of the others heard him come in either. There were 4 of us altogether in the room.

I shook for about 30 minutes. I have something that the doc gave me for on-the-spot stress, but I've never had to resort to it before. I finally did take one after I caught my breath and could sit to work again, though I kept shaking violently for about 10 minutes. I had sporadic bouts of convulsive shuddering through the next 20 minutes or so after I took the med. How I managed to take notes is a mystery. My hand was really gyrating and I had no fine motor control.

We all got through the install, and then I hid in my office. I am working on other stuff in the background as I type this, but I'm really not sure how I'm functioning. I think it's because the other stuff is routine and auto-pilot'ish.

Today sort of added another bit of proof that he seems to think that I'm perfectly normal and just looking for excuses not to be in the cubicle.

I've told him several times now:
1. Please don't surprise me if you can help it.
2. Sitting with my back to a room increases my edginess.
3. I don't hear well and I read lips to bolster comprehension (this wasn't common knowledge at all until very recently and even most of my work group isn't aware of it)

I don't fault him for surprising me like that and scaring me out of my wits. That could have happened from anyone. I fault him for the comment afterward that indicated that he couldn't understand why I was panicking so badly from something that he felt was innocuous.

I can't possibly talk to him today. Tomorrow I am thinking about setting up a meeting with our HR person and the Director to discuss my concerns. That may be viewed as hostile, though, and I'm hesitant. There is an OMBUDSMAN for our workplace, and I think that maybe I *should* talk to them. That's not in the chain-of-command, and it's not threatening.

Should I also say that I like my job and I like my coworkers? I think I've got a masochistic side because I have stayed in a field that has shown that more than 50% of the personnel in this line of work jump out every decade the cohort moves forward. So, after 20 years, about 55-60% of the original group are gone into other fields. One of my favorite coworkers quit without a job to go to after 20 years in our field and became a mortician. She said that dead people were less stressful.

Or maybe I just fear change and the known stresses of the work feed my need for internal pressure.
 
Sorry that it's me that gives the first response to your post.
Clearly although we all suffer with ptsd, our responses are different, I would find it very hard not to grab this guy by the lapels and shove his head onto the nearest desk.
You are clearly bending over backwards to try and acommadate everyone else's feelings but maybe you need to stand up and clarify your own feelings about the changes being forced on you.
 
QuietNow, I totally agree with Jestadud's reply.

I can't help but comment that your workplace structure sounds so much like mine..!? :think:

Please take my reply to you as food for thought, as you ultimately must know what is best for you and your situation.

My suggestion is to encourage you to go ahead with your intuition, and talk to an HR person, Director, or Obudsman. Your fear of it appearing hostile must be overweighed by a fact that is w-a-y more important - you deserve better, compassionate treatment. Remember - Nobody, absolutely nobody knows you better than you, nobody has the responsibility of taking care of your needs, and standing up for you than YOU.

If you should decide to see if you can get some changes made along with support, I wouldn't be surprised if something good comes out of this, rather than bad... Perhaps all it would take is a note from your doctor.. I just feel that if you don't try, you 'might' lose anyway.. I don't want to sound pessimistic, but if you continue to put up with this kind of stress, you *may* continue to wear yourself down to a point of having to quit the job you like so much.

I had a job that was gold in today's times. Although my situation was a bit different than yours, I chose to not say anything about what was happening to me for the same things you fear- hostility (also for me, retaliation and judgement).. so I think I understand what you are feeling.. The outcome for me did not turn out well. I had to go on sick leave, and eventually lost my job. So you see why I am so adamant, because I have had to deal with major regrets.. The clock cannot be rewound..

I know it's hard(!), but however way it works out for you, I just know that no one has ever regretted trying, or standing up for themselves. In the end you always will have your self respect. That's something no one can give you nor can ever take away from you..


Take care :smile: Tija
 
Hi QuietNow,

I feel for you as some of the things you've said really ring true with me. For years, I had to cope with the physical structure of my office. My back was to the door thus allowing people to "sneak up" on me and startle me continually. The worse the PTSD was the more I startled. When a co-worker retired I asked to move to her office that was configured so you sat facing the door and they said "sorry, no." I had made my boss aware of my PTSD and after two weeks of congenial debate about moving to this office I finally just got my tools, crawled under my own desk, reconfigured the cables and moved stuff so I could sit facing the door. The ironic thing is I work for an agency that advocates for people with disabilities so you'd think they get it but sometimes even the experts don't.

There are a few ideas I can think of that might offer some help and you may have already tried these but for what they are worth...

If you are in the US, Google JAN (Job Accommodation Network) and call them. They are a legit, government funded resource. At the least it would be a friendly ear to listen and offer some strategies and suggestions. If your outside the States, it still might be interesting to look at the site for ideas. Not being able to hear well is a double whammy. If your hearing was bad enough to require hearing aids the newer digital technology offers multiple features that allow you to isolate zones of hearing. It might improve the ability to detect people in the "sneak-up-on-you" zone. Some things to ponder if you have not already done so. Even with legislation like ADA, employers just don't get it.

One other odd thought is that I remember reading somewhere that there is a sub-lingual form of one of the minor tranquilizers that works extra fast similar to the concept of nitro tablets for coronary angina. Maybe, if you can find it, that might be helpful? Best of luck as you work through these frustrating issues.

GDF
 
To Jestadud: Oh yeah. For hours after, and even in the dream I had last night, I was having angry thoughts about him. Suppressed rage, but it never channels into impulse on me. With the exception of 10 years ago during heavy therapy when I was taking a medication that I felt was doing harm but my psych and therapist thought was giving fantastic results in therapy sessions. The medication dropped all inhibitions from my moral straight-jacket. They finally agreed and ended it after an altercation at work ended with me nose-to-nose and backing my supervisor up against a wall. Not threatening a specific thing, but non-verbal body language was really threatening to her. (She came into my office shouting as was her custom. This time I didn't back down, but backed her down.) I actually advanced on her till she couldn't back up anymore, got literally nose-to-nose, locked eyes and stared her down, and told her to stop shouting I could hear her fine without it. Mild, yet if I'd beaten the pulp out of her, she couldn't have been more surprised. Like having the yappy toy poodle sink its fangs into your ankle all the way to the bone and hold on.

I didn't last more than a month more in that job.

We're avoiding each other today, Oliver and I.

And for everyone else, I've requested an appointment with the OMBUDSMAN.
 
QuietNow, what is the update of your current job situation? How did it go with the Ombudsman, or did you write about this
in another post ?


Take care, Tija
 
I've got an appt next week with the OMBUDS. This week has been simply manic at work. I've been coding a complicated process for 4 days straight about 15 hours a day. I'm getting to the finish line on it, but it's been amazingly hard. I'm still in the private office with no word on the cubicle timeline. The waiting is killing me. I wish they'd just tell me and be done with it. I can't plan like this.

My psych prescribed me a second med for the hypervigilance and dissociative episodes. It seems to be working at the low doses that I'm on. However, there are a couple of side effects that I'm not sure that I can handle long-term.
 
Hi QuietNow.

I hope that the Ombuds can really help make things both easier and fairer for you at work. I'll be thinking about you..
I have no problem relating to how hard the waiting must be for you. Anticipatory kind of anxiety is one of the worst!
Hopefully things will be settled within a relatively short time, so you don't need to stay on those 2nd meds.
Take extra care of yourself.

Hugs, :smile:Tija
 
Quiet, we haven't met.. HI! I read your post on this thread.. and I'll put it with the other information when I come across the other posts. My opinion of a lot of managers has fallen very low over the years. Your story sounds quite believable compared to others that I've heard. I would urge you to keep copies of important correspondence between you and mgmt. off site. Especially copies of written evidence of your accomodations, requests to not be surprised and the overall move to the cubical area.

Every expert will generally allow two free questions if given respectfully and briefly. IMHO, this behavior has dipped below the legal threshold and has become harassment. Only a lawyer specializing in labor laws would know for sure. I hope I'm wrong.
 
Hi, Farine.

Being through my own set of horrific traumas at work, your post contains extremely valuable information for everyone! Thank you.


Best,:smile: Tija
 
You're welcome Tija! I'm not a HR expert other than working in HR for ten months in a hospital setting. Saw a lot of situations there. The thing that sets this one apart from others is documentation.
 
I haven't updated this in a while. This is short, and I'll add more later.

I met with the campus OMBUDSMAN a few weeks ago. She heard the story and counseled me to file the Reasonable Accommodation paperwork again. This time directly with the main HR department, not our organizational one. And to make an appointment to talk to the Director of Disabled Services. I've been dragging my feet on it waiting for the final cubicle design. Amazing, the length of time this has dragged out. The cubicle arrived in January (Jan 12, 2010) and was built in the original form. Add-on parts were ordered in Jan (well after the promised changes to the order in October, 2009) to comply with my request when I panicked after seeing it. And no one could tell me anything (what was ordered, who ordered, floor plan blueprints, etc) until May 7 when I was told "It will be here May 12." That's it.

Well, it arrived May 12, 2010. And they made three of the cubicles bigger, but not taller and not so that any of us could sit facing the center (or even to the side) of the room. All chairs face into corners. ( I'm building a sliding door and increasing the height of my cubicle, actually. I haven't moved in yet. )

I'm re-filing the paperwork just to cover myself. I'm not sure how much good it will do.

The other thing that was discussed with the OMBUDSMAN (well, OMBUDS) was that the rumor mill at work is aware of my issues. And it's been twisted into all sorts of interesting false 'facts.' I've become psychotic or Amy Bishop or just crazy, depending on who is discussing it. Not that I'm hearing it to my face. I've heard it when coming down hallways or when it is discussed outside my door without people being aware that I'm in there. Sigh.

Well, it's impossible to hide the shaking or the crying. I'm 45, for goodness sake, and the behavior is odd. If I was twenty, it probably could be forgiven, but most of the time I'm pretty level-headed unless someone startles me. So, the rumors fly.

The OMBUDSMAN told me that I had a duty to make my coworkers aware of my disability and the things that can bother me. Basically just to make them less nervous around me.

You know, if I was gay and coming out of the closet, no one would even blink. It would be such a non-event here. But this, well, no matter what I say, the ridiculous suspicion will remain that I'll come hiking in here some day with a shotgun and a sketchy idea of going out in a blaze of glory (that Amy Bishop reference mentioned by a colleague). My reputation is basically toasted here, and I've noticed that I'm being excluded in planning meetings now. After basically wrestling the management to the mat on that, I've been allowed into a few that I specifically requested to be in. And sometimes, like today, I just simply look at the coworkers' calendars and if they're "Busy" in some hours then I look at Oliver's calendar. Usually the meeting is there in Oliver's calendar and the coworkers, but not in mine. And if it's a meeting of my area of expertise, I simply walk in. They aren't going to throw me out once I'm there. They will however talk over me if I'm hesitant in making a point, so I tend to plan my words and the interjection into the conversations carefully.

It's depressing that these people know me and are behaving like this. I've worked with them for 11 years now.

So I have to sit in a staff meeting and let my colleagues know my diagnosis and things that bother me. And that bothers me. I'm setting up an appointment with the Disabled Services Director and asking her how much info is necessary. And if it is really necessary. At some level, I have to say something. It's not just my work group that's aware. It's clear that at least two other work groups that I interact with are aware. And I haven't had a shaking/crying fit in front of those groups. Rumor mill. It's simply amazing. And Oliver is not that discreet. (There was a case almost 1.5 years ago where I requested that a server's name be changed from Remus to something else. We originally had Romulus and Remus along with Cassandra [the warnings server] and Priam, but those others disappeared, and leaving a server named Remus seemed like it might cause a wrong impression. It was done, but I'd asked Oliver privately and next thing I knew a coworker was at my door telling me over and over "I don't care. I'll change it. But it's sad when people focus on names." He knew that I'd asked. And thought that I was overly pushy about it. And a slight rift started between me and others in my group at that point.)

Before I make these disclosures, I want to talk to the Director of Disabled Services if she'll see me. How far do I have to disclose? What's my obligation? I don't know. But she will.

OK, this wasn't short. But it's updated so far. I'll keep everyone posted how this goes.
 
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