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Please Wait In The Living Room?

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Justmehere

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My therapist suggested I see a nurse practitioner in town who manages psychiatric matters using conventional medicine and alternatives. She specializes at using nutrition to help the body heal. The NP is under the supervision of a psychiatrist who is well known for helping people with PTSD. My therapist had a handful of mutual clients with them. She didn't pressure me at all, I had been looking for a different psychiatrist for awhile and wanted to look at some of the things this NP specializes in.

I spoke to the NP on the phone for an initial 15 free consult and it was quite helpful. I eventually decied to make an appointment to see her, and by then, there was a waiting list.

Finally, about 6 weeks ago, I got scheduled to see her this week. I was a little nervous when the secretary told me that there was a main office, downtown, but it was all booked out an much more expensive to be seen there. She told me I could be seen at the home office at the NP's house for much cheaper (it was still hundreds of dollars - typical for my area, but still hard to swallow.) I made the appointment anyhow.

The secretary also told me that the NP has a garden, which she uses in the practice, and sometimes has people work in the garden in exchange for lower office visit fees. I thought this was very strange - not the garden (although maybe that is strange too) but the scholarships in exchange for work. I wondered what the professional boundaries were on this. I never checked, and I wish I had.

Last week my therapist asked if I wanted her to talk to the NP about me, to help her "understand what helps and doesn't help" and some of my struggle to handle helping professionals because of abusive family members who were also doctors and nurses and etc. I gave my therapist permission and figured this would help since the office was already a very triggering location.

Home offices for therapists and psychiatrists are not unknown in my area. Usually they have a separate entrance and waiting area from the house... I don't think home offices for mental health are the best idea, but I may be weird in this area because of my trauma history.

I arrived to the appointment.

I had figured that this meant her house was out in the countryside, or set apart from other homes, because of the garden. It wasn't. It was in a very heavily populated suburban neighborhood. The garden was essentially the entire front yard. No tall fences. Anyone could see who would be working in that garden.

I felt nervous. I wanted to leave but didn't want to incur a no-show fee. I walked up to the door. It was a normal looking house, no separate entrance. I walked up the driveway past kids toys strewn about.

On the door was a sign that said it was such and such psychiatric center. I wondered what the neighbors thought. This NP's website says she treats many different types of psych problems. There was a sign on the door that said "Welcome, please don't ring the doorbell. Just come on in and wait in the living room." It was a laminated sign, for all clients. I started to panic. The words "please wait in the living room" FREAKED me out.

I took some deep breaths and told myself, "ok, so she invites people with mental health problems to wait in her living room to save money on not paying for an office... She has sh*t for boundaries but I don't need to really super trust her, I just need advice about my blood work and medications. I need her expertise on that. This will be ok."

After a few minutes of trying to persuade myself that all was ok, I walked in.

The living room was... Well, lived in. It wasn't separate from the house. It was an actual living room. I could see into bedrooms, the backyard, the kitchen, etc, right from the entryway. It was clean, neat, but someone's algebra 1 homework and textbook was on the kitchen table.

I couldn't get myself to sit down. Everything in me screamed "there are no boundaries, this is dangerous." I began to panic and felt paralyzed. Then the NP and a male client walked out.

She asked me my name. I told her and she said she didn't have me on the schedule. I was hyperventilating and holding on to the leash to my service dog for dear life. She began to question why I thought I had an appointment. All I could think about was that I wanted her to back up, she was too close (she wasn't that close at all.) I told her I had a conformation email from her secretary...

Weird conversation ensued as I tried to regain composure and she acted... I was so triggered it is hard to say what the objective description would be. It felt like she was telling me I was lying and I was in trouble and I kept talking about my therapist and asked to reschedule.

While this was all happening, my phone started to ring - an officer calling about an investigation into a dangerous person stalking me. I broke down sobbing. My battery was on 1% life and I was in full panic.

I asked if I could charge my phone to call for a cab ride home. I didn't want to also tell her the police were calling about a dangerous stalker while I stood in her living room.

She told me no and I didn't stay to hear anything else she said. I walked down the street in tears, cell phone now dead. A woman walking by stopped and helped me reach the officer using her phone and that situation was resolved ok.

Then I finally charged my phone. As soon as it was powered again, I contacted my therapist and freaked out on her. Quit therapy, quit everything. I was so thrown that my very safe and boundaried therapist would send anyone to that NP - and mostly, I was so hurt and angry and triggered that the NP accused me of lying about the scheduling and getting the email. I felt like a powerless kid again standing in her living room.

My therapist and I re-grouped and I'm headed in to see her today. At her office. As usual.

I don't know what to make of all this. I'm not going to quit my therapist (again) about this - but I do want to talk through it.

Was my reaction to the whole wait in the living room thing all a PTSD trigger or is that actually unprofessional and bad boundaries? Any feedback?

Sorry this post is SO long. It's triggering me just to write. Ugh. No one harmed me - but I do know that I'm not going back to this NP. Right or wrong, I can't handle waiting in the living room.
 
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I think it depends, I see someone in their home office which I access through the front door of their home. It's fine because its just next to the front door and I've never seen past her hallway nor have I seen anyone else coming or leaving her house. She's very careful with scheduling to make sure there's no chance of clients bumping in to each other.

When looking for a therapist I did try someone who also worked from home. I got stuck in traffic and arrived slightly late for our appointment, she was finishing off with another client and asked me to wait in her living room - which was very lived in and her pet dog was in there and immediately came to snuggle and investigate who this strange person was. That was far from ok for me and I went elsewhere. Your situation sounds hideous, particularly sitting in view of "family life" and the bits and pieces that go with it, before you even get to the scheduling issue.
 
:hug:

It has been said- truth is stranger than fiction.
~
I could not have handled that scenario with bedrooms in view, male clients of unknown diagnosis chatting it up, police calls, leaving the doors unlocked with inference of her children being in the area (toys, math lessons & books) unprotected, not being warmly received with professional courtesy in order to show the said & needed e-mail on the phone without me having a FULL panic attack....
but that's just my limits.:clown:

One of my favorite sayings- Not my clowns: not my circus.:wtf:

I am totally virtually hugging you right now !:hug: You were pretty courageous.
 
I live in a super liberal, tons of old hippies, kind of city. It's about as far away from the military as I could get. Heck, while in most of the country you can expect to get a beer bought for you in uniform, here, people are still apt to spit on you at least two or three times a day in uniform.

What you describe is exceptionally normal for my area. Especially in certain fields (massage, naturopathic, acupuncture, nutrition, lesbian goat farms, etc.). It tripped me out when I first came across it. I've since learned to regard it as a cultural norm. Weird -to me- but normal for them.

As a cultural norm, there actually are a whole bunch of rules & boundaries inherent, that people use in order to maintain personal and professional distance. They're not boundaries I understand fully, as I don't spend a lot of time in that subculture, but they exist. And are as rigid & well understood by the people who live that way as boundaries anywhere. One of my oldest friends comes from that background. I lean on her / pester her for clarification, when I get bemused by them.
 
I've re-read your post a number of times trying to grasp everything that happened. The bad boundaries thing bothered me, yes, but the other things bothered me even more.

The boundary issue....I don't think that the gardening thing is ethical. It turns the relationship dynamic on its head. It goes from having her as the one who does work for you, the client, into you doing work for her. NOT good! And the garden is in the front yard where everyone can see? I think that's a HUGE no-no given that your privacy pretty much goes out the window and everyone who knows her business then knows you're a client as you're in the garden.

SHE set up the issue of bad boundaries. The secretary set up the appointment, and then SHE freaks out because then she sees a stranger in her living room and this stranger has no appointment. Sorry to get profane here, but how much of a TOTALL effin' sh!t do you have to be to see someone in full panic mode who merely wants to charge their phone so they can call a cab (who has a service dog in tow) and say NO!?!?! OMG! THAT is the part that irks me the most! I mean she's a professional and rather than calmly discuss with you the matter of a possible mistake and look into it, ie call the secretary, she automatically flips into "you're an intruder and shouldn't be here" mode and essentially kicks you out. (Yeah, I'm going with the kicks you out bit b/c what else were you supposed to do at that point?)) You asked a mental health person for help when you were obviously distressed and she flat out denied you! That makes me really sick.

If you have the strength, please report her. Even if you just write a bad anonymous review for her online, that may help someone else avert the same fate as you.
 
@Justmehere, I'm sorry that happened to you. I want to mention that I never have trouble reading through your posts even if they are long. There's something about them that makes them easy to read.

I don't want this to sound at all like I am invalidating how hard this was for you, but you asked so it's good to have some balance in the responses you get. As I read your post, I personally would have been fine with everything up to the point where the NP walked into the room (except for the part about the visit costing so much). In the area where I live, what you describe is pretty common. I would have appreciated the chance of a trade and felt reassured by the sense that the therapist was a real person (garden in front, toys and algebra book in the living room). None of that would have been a problem for me. The way she talked to you would have been, hugely. So my vote would be that your reaction is partly being triggered by the similarities between what you saw and your abusers, and how odd the whole setup was in the context of what is normal for where you live.

The part about her demeanor though - that would have been hard on anybody.

None of that is to say what you experienced isn't important or valid. I do think there is an element of cultural context to it though. I do see that almost everyone else has responded otherwise, and I respect their view.
 
@sun seeker ...yours and @FridayJones both points are valid to me. I think that you placed it in better words than I expressed. My son and wife+ his friends work in agricultural, holistic farming or land management so that is quite the norm with cheese and community. Even the community gardening for healing is done as working with one's hands is quite therapeutic.

However, what is not normally added within that mix is the variable of people needing mental health advisement under a system within a public hub or access with police scans/calls running.

Those retreats or community locations are normally placed in an isolated area for various specific or targeted groups. For example, children with autism, teens with conflict and horse ranches, recovering alcoholics and a retreat. There are exceptions of course with smaller groups. But a lot of them have a security system of some safe guards. Geese for example can be quite the watch dog.;)

Fostering community is a well established idea that I commend (like here) which might include a monitored entry system for those just strolling/entering into the relative safe community set. I do not think her entry and acceptance was well managed- as you have mention too.

Just wanted to add...in that vein of thought the two of you have weighted in important data. Thanks for the inclusion. It reminded me too.
 
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I've seen a couple of therapists in their home offices, definitely not my cup of tea, but I don't think that alone is crossing a boundary. The bartering for services, to me, definitely is - it creates a dual relationship. There are a lot of unskilled (and some out right dangerous) mental health professionals out there...which is extremely sad considering the vulnerable population they are supposed to be helping. As awful as the situation sounds, I hope you can maybe see it as "dodging a bullet". Hopefully your therapist won't recommend this person to other clients.

As an aside - one of the "home office" therapists I saw had clients wait in the living room - which opened up to the dining room and kitchen. The house was immaculate (surprising to me, because he had two young kids). But there were family photos and the music lessons on the piano...it was odd. The other one was a couple's therapist who definitely had cats. She had a laminated instruction sheet as well - including directions to the bathroom (through the kitchen, down the hallway and to the left) and instructions to put her payment in the basket on the coffee table. She was the stranger of the two...
 
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