I've had a couple bad ones, but nothing hospital quality. Ribs and skulls are two things they generally let heal on their own if they're not life threatening. It's just too close to want to start mucking around unless you absolutely have to. I expect there's a similar response with vertebrae near the neck. Some things, in medicine, you'd really rather not start fiddling around with, the side effects are far too dangerous.
It's not that doctors don't want to help, it's that it's much safer. I know how nervous folks can be and thinking that a doc won't help you is part of the package, but rest assured, they do care, and they *are* following procedure, not ignoring you or minimizing. <3