• We are a multilingual website again. Read the notice about this.
  • Understand AI use at MyPTSD: all AI use is explained in our AI help page. AI use is by choice here. It exists if you want it, but does nothing unless you choose to use it.

Therapist’s admin assistant ran over boundaries and sent over 100 texts in a week

Status
Not open for further replies.

Justmehere

Sponsor
Debating if I should go back.

On one hand, she was trying to help. On the other hand, I said I don’t want the help (it had nothing to do with ordinary clinic matters but wanting to help me have better transportation) right from the get go... and after well over 100 texts and calls from her in a week and asking her to stop over 10 times and eventually blocking the clinic number she was texting me from... I’m super triggered. Healthcare and mental health care providers refusing to respect a clear boundary is my kryptonite. Undoes me like nothing else.

I tried to speak to the therapist about it and it wasn’t helpful. At all. The only thing I asked to deal with in therapy at the intake was health cate stressors and pushy healthcare providers and now here is her own staff doing it... the therapist was not helpful. Couldn’t talk through skills or symptom management or even empathize... but maybe it’s because it’s her own staff. Maybe that’s why she wasn’t helpful. It was actually a pretty ridiculous and awful 3rd session. I left 10 minutes early.

The texts and messages have stopped though. Maybe. I don’t know. I blocked the clinic number. (The therapist is aware.)

I’ve only had three appointments and I’ve asked for help to go elsewhere and that was refused.

If the superficial problem of wayyyyy too many between session contacts and unwanted attempted rescuing and totally running over a boundary by the clinic admin assistant has finally stopped... I’m not sure if should go back and I keep trying with the therapist.

I could use feedback on this. I have huge blindspots when it come to therapy for me and don’t have many options in therapists. This one was an hour away from home and had to do a single case agreement with insurance and most won’t do that.
 
Last edited:
Back and forth texts are very hard for me, too. In the modern age with people glued to their phones, I think lots of people don't understand how stressful that can be! I'm sorry your therapist had such a lack of understanding of your situation.

Are there any insurance options you have for video chat sessions with therapists? Normally those don't have the same intimacy and connection as in person. But for you, that slight disconnection might be a very good thing. I know there are many, many therapists out there who would have far more empathy. And if you don't have that empathy from your therapist, and support from your therapist in dealing with his/her staff, then it's hard for me to imagine that you would have a positive experience.
 
I probably don't have anything useful to say, but I thought I'd reply just to see if I can help get the conversation going.

Your experiences with all this are beyond anything I've ever had to deal with. I've only dealt with the one therapist. Originally, he worked at a place where someone ran the office, but he has always done his own scheduling so he's who I've dealt with and he's pretty much ok. I try to imagine dealing with all the crap you've had to deal with and I can't. The same goes for your insurance company. In your situation, I'd probably have quit everything and withdrawn from the world completely.

Saying that reminds me that, sometimes, I stick with a situation that I know is totally dysfunctional because some part of my brain is convinced, if i keep trying eventually I'll get it "right". (Whatever that is.) That part of my brain had a very poor track record when it comes to accuracy.

Pushy medical people are part of your trauma history. I'm going to guess that it's going to take people, including therapists, some time to really understands that. I'd expect a few screw ups along the road. (All those texts are totally beyond reason and I think they'd have freaked most people out. I'm going to guess that behavior is a manifestation of some issue that belongs to the staff member. They need to deal with it internally.)

So, in your position, would I go back? Only if the therapist had given me some reason to hope they might eventually understand what I'm looking for and able to actually help. From what you've said, this one sounds as clueless as most of the people you've been dealing with.

One of the things that makes this hard to sort out from here is that parts of your trauma ARE related to dealing with people in this line of work. I really suspect that part of what goes on is related to that. You're responding through the filter of PTSD, they don't seem to get that, and where things go from there doesn't work. Which makes me think you need a better therapist than what you've found so far. But, what if there isn't one, right?

What I'm sure of is that there problem isn't you, being hopeless. But part of the problem IS, most likely related to you having very specific rules that allow you to be comfortable dealing with these people and them apparently having a hard time both getting that and dealing it. Some people, I'd like to think, would eventually get it and be ok. Some people are probably too stuck on their own "my way or the highway" that they won't.

IDK! Your experiences sure make me appreciate how lucky I was to find a T I can deal with first try.
 
the texting rescuing reminds me a woman I just did a business transaction with. C R A Z Y!! I sat back and just told myself I think this woman has some manic issues and I will just tolerate this. However it was not my therapists office... wow. that's so over the top. I'd. ot go back if the therapist didnt get it. Research suggests that if in the first few sessions there is some bumps in the relationship then it's likely not to go well. the sooner the rapport and connection the better long term outcomes. I know you dont trust your instincts but I still say trust your instincts.
 
I'd only go back if you really think there's something to be accomplished with that therapist.

I'd also recommend looking at how you are setting your boundaries up at the outset of medical interactions, and strategize about how you might eliminate certain kinds of problems early on.

On one hand, she was trying to help. On the other hand, I said I don’t want the help
Did she need to have known anything about your transportation realities in the first place?

I'm not saying it's your fault. I'm saying, people can't stick their nose in where you don't want it if they don't even know there's a 'there' there. Think of it like a form of defensive driving. I stay absolutely minimal in the ways I communicate with the health care professionals I interact with. Sometimes, when you're seeing someone repeatedly or over time, that gets more challenging. I've found every time I inadvertently break my own rules about this, it'll come back and bite me in the ass.

You also might consider either getting a cheap, pay-for-minutes burner phone and using that number for medical. Consider it your professional phone. I believe you can disable texting on those. You can also limit voicemail messages.

Or, set up a landline if you don't already have one, and give them that number. Might actually be possible now to set up a second number through Skype....something where you can check it only when you want/need to.

(I did this for awhile when I needed to keep some medical stuff completely separate from my (now) ex's awareness. It was surprisingly helpful for my anxiety around those things.)

The nice thing about the burner cell is that you can really spend very little money on it - only get what you need.
 
Did she need to have known anything about your transportation realities in the first place?
She kept asking why I decided to not do the group that I initially contacted the clinic to do and was sticking with only individual therapy. I had asked she cancel my spot in the group. 1.) She sent paperwork that required a year commitment... but she then waived that year commitment. 2.) I can’t do the transportation right now, but I could in 1-3 months and I’ll reconsider then.

My insurance sometimes covers transport in limited circumstances so she jumped at contacting insurance and on and on.
You also might consider either getting a cheap, pay-for-minutes burner phone and using that number for medical. Consider it your professional phone. I believe you can disable texting on those. You can also limit voicemail messages.
This is a good idea. I actually already have a free google voice number. I only know if someone calls if I check that account. Doesn’t ring to my phone.

It got difficult to even ignore the texts and messages because she kept changing times of appointments and format of appointments all to do what she thought would solve the transport issue and thus I’d be able to do group.

It’s a little complex because she is the person I pled my case to in order to convince them to do a single case agreement with insurance. It was a ton of paperwork just to see someone for an intake that they had never seen. So she had info about me and was working with insurance case manager already. So when I mentioned no, can’t do group right now... she just jumped at it being another insurance case manager should solve this and find options or they can do xyz or whatever.

I was really pretty baffled. I had discussed with the therapist the treatment plan of individual only for now and the therapist was ok with it. We scheduled and I thought that would be that. But it was complete treatment plan changes even by the admin assistant saying she could cancel individual so if I could do only one appointment, I’d do group.

I ignored many texts, turn off the alerts (few people actually alert to my phone) ... but when she would do things like start changing treatment plans and set up phone calls with insurance that’s when I’d engage and say stop... please stop changing treatment plans and appointment times and contacting insurance to solve transport. Stop. I had it worked out. Leave it alone.

She has credentials in social work in another state but not my state, and does most of the clinic coordination remotely but is sometimes in the office in person... I don’t know I don’t understand her role anymore. She was trying to be a lot more than what I thought her role was in scheduling appointments.

I had told the therapist about it at the second appointment that it was too much contact and confusion between sessions she said I could schedule through the online portal. Yeah. I did. I told her this but didn’t press it further at the second appointment because I didn’t want to make a stink yet.

Then between appointment 2-3... I mean it was hours after I left the 2nd session that I got the paperwork for group and explained thanks but no thanks not doing group yet.

She asked why and I get tired of saying “I can’t get into it.” I could have said, “please contact the therapist to discuss further.”

But yet when I don’t give info to healthcare clinics request the historic pattern has been they get angry that I’m not showing I’m willing to work with them.

It’s part of why I get stressed out with questions I don’t want to answer. I have said I’m not able to answer right now and refused to explain many times and had care dumped because I don’t explain enough:

Just a few weeks ago I set a clear boundary without explaining to an admin assistant / office manager somewhere else and they actually physically prevented me from leaving and even instructed staff to stand in front of my friend’s car and prevented her from driving off. I kept stating, “it is time for me to leave now, no I’m not able to stay and talk, I’m leaving now. Please move out of the way.” I don’t even know what they wanted to talk about. I owed nothing, and they confirmed that and it was time for me to go. My friend and I had to contact police to have police explain to them they had to let us leave and had no legal grounds to stop us. My friend wanted to press charges... I told her to do anything she felt appropriate... we were both scared bad... both of us have PTSD... she said I handled it extremely well. I honestly handled it sort of like I would a customer or 2 year old throwing a tantrum. But why did they do this? Because I said no to staying and talking?! I can’t physically trap people myself to force them to talk without it being a crime...

All the paperwork was done, no money owed, time was up. And for some dumb reason they thought they could prevent me from leaving?! Why does this happen to me?! My friend has worked in a health care related role, was there just to pick me up and tried to tell me many times she’s see this crap wirh others but not anyone handle it so calmly, it’s not my fault... but what even?! Where do people think false imprisonment is ok because someone says no can’t talk?! I wonder if it’s the service dog or mild heating impairment that turns on the “let’s be a parent” effect because she can’t make adult choices... most people have no idea I have any issues and assume I’m a dog trainer but in healthcare they know the disability...

I told this therapist about this incident at the second session and make it clear I won’t be able to do pushing. That will be a massive trigger. I have no space for that. I told her this after she pushed a few times in that session where I said no I can’t get into that trauma a few times. It was only when I broke down sobbing in session two and made it clear “no is enough and needs to mean something” that she backed down and apologized and said yeah, I have to feel safe.

I don’t know how to handle questions I don’t alwant to answer with health care providers generally. I do it with the public about my service dog and etc just fine. I don’t know what to do when a health care provider escalates the questioning or starts critiquing and threatening to end or change care...

Right now, I don’t think I should go back even if there was any value. 1 moment of pushing and I think I’d be flooded with too many years of pushing might and I think I’d quickly get to “I f*cking said no back the f*ck down” really fast. That’s not productive.

Someone I know in business used to have signs up in his office that said “what about no don’t you understand?” and “no is a complete sentence.”

Except... health care providers then try to pathologize it...the whole savior complex thing kicks in to save me from my own no. I give easy “nah, can’t do that thanks anyhow...” and that’s not acceptable in healthcare. It works elsewhere.

This clinic is supposed to be a great trauma clinic. They have tremendous compassion. I don’t expect to feel safe anywhere. They know I don’t feel safe with them. I said no. It didn’t matter. They couldn’t even talk about how to rebuild or build trust and the therpaist said I need to always remember that even when others don’t do what I would like I’m responsible to solve my own problems and it’s my choice to return or not. Which felt like a slap in the face as the response to asking her “how do we move forward when I’m pretty terrified of how my no doesn’t mean anything here? Or anywhere? How do I say yes when really any yes or no is meaningless to your clinic?”

Part of me thinks maybe I can show up for the next session as a video session. All I have to do is shut the screen when it’s too much. Done. I don’t have to sit there or navigate leaving or be scared about crazy stopping me from leaving happening. I could just see what she does.

I was never in danger at this clinic. It was all an annoyance. That’s all it should be. But I am so pissed off I said no and it meant nothing.
 
I went back. I tried to dive into the session. Give it a fresh go. She wanted to know if I can trust her... but I don't know if I can. I told her I'm trying to see if we can work together. Let's try to move forward. It was on video so I could hide her face behind another screen, and that somehow helped. I wasn't in the office, and I could be safe at home. Been a long time since eye contact was hard...

We got into listing thoughts I have during a health care interaction and listing feelings... Then we ended. I was a dissociated mess. But I'm used to leaving therapy sessions a mess. She said we would discuss what to do with everything we talked about at the next session.

Next session. Video link didn't work. Never connected with the therapist. I didn't try. I just told them the video didn't work, and if they could resend the link, I would try again. They never responded and I figured it was because of the whole don't text me thing now.

I scheduled the next one through the online request system. Next session was today.

No video link sent. I used the link from last time and thankfully, so did the therapist. Video didn't work consistently. Multiple tech and location things went wrong on both ends. I fixed them all on my end, but the therapist had muted her screen about 5 minutes into the tech glitches. It was on, but she wasn't looking at it and had the volume turned off. I probably would have done the same. Or I would have just straight-up called the client and walked through it together on the phone.

I called the clinic. Admin assistant answered and didn't believe me when I explained the problem and challenged me on it, kept telling me to turn it on my end, didn't believe me when I said I had turned it on. I tried to explain I have experience with this software. My microphone and video is actually on. I sent multiple screenshots... and she finally realized my assessment of the problem was right. She applied the requested solution of telling the therapist to return to the session... and with about 15 minutes left we actually started the session. It really should have been solved in about 3 minutes. Not 30 minutes.

I tried to explain to the therapist I didn't mind glitches, I don't mind mistakes, but I find the invalidating counter-arguments hard... and it's not unique to their staff but elsewhere. I gave a few examples. I'm not triggered by the wrong surgery being scheduled, I find it alarming when I am refused the right to cancel the surgery. Don't mind braces being lost, do find it hard when staff argues I have never had an x-ray of my foot when I have the x-ray report in my hand. I explained how I responded in the moment today and asked for a more effective path forward. I don't mind the nurse who overlooks the allergy but gets snarky when I say, "hey, I'm allergic to that... please don't give me that med." The therapist asked me to name emotions and thoughts. Ok. I did that. I didn't realize how that was the solution, I asked if she could explain... I figured it would be sorting out thoughts being inaccurate or better ways to say something or giving up on video sessions. No. It was naming emotions and thoughts. That was the solution. Because it would regulate someone who is upset about being invalidated.

We had about two minutes left. She scheduled another session and said see you next week. I told her maybe not. I don't know. I will think about it. It was an abrupt end. I texted the clinic and asked to join their group therapy they said I could join in on. I know. I texted. I didn't want to talk. I don't know any other way to communicate. We agreed on texting for the logistics of scheduling only. I have no idea what to do or how to communicate. I told them it's not working to just come in and list thoughts and emotions about triggering events. Let's go back to the group therapy idea and then I can listen to others and learn more.

I got a form letter type of email stating the individual appointment I scheduled with the therapist in session is rejected. Huh? I scheduled it in session. I thought maybe they just hadn't yet told the admin assistant that manages scheduling. I request an appointment on the online system - same day and time as I scheduled with the therapist. The schedule online says it's open. I request it. It's rejected. I get another form letter style of email stating my request to join the group is rejected. So. I have no further appointments. Maybe that is a good thing. I'm not going to bother with trying again. Decent chance they are dumping care. Fine.

This is what therapy is: I go in. I submit to exposing thoughts and emotions to someone who treats me like CRAP and I try to find something useful from it. I'm not sure why I bother anymore. I think I tried too hard to make it work.
 
Ugh - that sounds like an awful experience - you definitely deserve 100% better than that. Is there any other trauma therapy in your area?
 
I think you’re noticing this sooner & sooner :D
I hope so!

And for my next attempt at progress... the clinic did send form emails early this morning to approve my request to schedule more sessions, basically undid the scheduling request rejections, and this time. I canceled them. One click online. Done with them and the scheduling and communication nonsense!

Happy for more time to sort out my life more effectively than by including them in the process. :)
 
Last edited:
I'm sorry the experience turned out to be rotten. What you describe really sounds ridiculous to me. You did try and I think you are doing great now at recognizing the situation is not working and setting healthy boundaries.
 
Status
Not open for further replies.

Donation drives

2026 Donation Goal

Goal
$1,800.00
Earned
$910.00
This donation drive ends in
0 hours, 0 minutes, 0 seconds
  50.6%

Trending content

Featured content

Back
Top Bottom