I totally agree with
@digger with regards to the UK Samaritans, and trust me, going back a few years, I called them daily, and frequently more than once a day. And as with any situation, there will be the odd 'bad apple', and also sometimes just personal clashes. It happens - that's life. But basically, they have saved my life on more than one occasion and also made my day or night more bearable more times than I can remember.
Back to
@Santa_Laurie . I see this is a vent, and other stuff happened to add fuel to the fire of a bad day. And I know how appalling the NHS can be when it comes to mental health. However, also having been a medic, I also know how important it is to actually hear from the patient, rather than just read notes. I know it's frustrating to be asked the same questions again and again, but from a medical perspective it's not good practice just to read medical notes, believe everything written, and not engage with the patient.
There's always the chance that your medical notes are wrong, or that a previous doctor misinterpreted you. I think it's all the more important with 'mental health' (for want of a better phrase), simply because things can be easily misinterpreted, or recorded badly.
For example, if you were having heart attack, and you medical doctor read your notes, and looked at all your test results, your ECG, your blood results, they could pitch up at your bed side and say, you're having a heart attack - all your test results prove that . . this is how I'm going to treat treat you. Because it's kind of facts there in black and white. Equally, if they were still not sure, if the results weren't conclusive, they might ask you further questions.
Anyway, hopefully, you get my point . . psychiatry isn't an exact science, and they want to check you out for themselves.
Having been through the NHS process, I will agree, that's it's not always ideal, and I came across a lot of barriers, and some less than perfect care-providers myself. But stick with the process, and ask to see someone else, and ask for a second opinion, if you aren't happy that you are being given proper consideration.
I wish you well.