I'm beyond grateful for finally discovering who and what an ombudsman is and connecting with one on my first attempt. Especially after the very concerning conversations with two different nursing home staff earlier in the day, both of whom were short, snippy, talked over me, raised their voices, called at an inappropriate hour (my mom isn't even there now, she's in the hospital), and accused me of "raking them over the coals" for asking questions to find out specific answers regarding my mom.
What if one of the residents were trying to ask them things? Would they lash out at them, too? Homey don't play that shit. Not sure how such non-compassionate and apparently highly inpatient people choose to remain in positions that require the upmost compassionate care, but they're damn sure out there, and seem to be multiplying from the direct experiences we've had these last several months. Pretty f*cking frightening.