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Re: The Crisis Line Of Doom.

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Fadeaway

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My self and another member have written a bit about the horror that is my local crisis line. Unfortunately, all national number route through them whether it is a rape crisis line, suicide crisis line or any other type of crisis line. It all goes to the same people.

I was in bad shape earlier. I connected some dots about events in my past made me question if the attempt my mom made on my life was really just a spur of the moment drug fulled rage. They weren't exactly recovered memories because I did remember, it was more that I had never questioned the reasoning behind my moms bizarre behavior before because I dismissed as being related to her meth use. Most of what I know about the actual event though came from my boyfriend and his friend at the time as I was completely clueless and unaware. (thread for another day)

It sent me into an emotional spiral. so after not being able to get my self calm after a few hours I called the crisis line. I needed help. I needed someone to talk me out of it because I couldn't seem to stick with any grounding methods for more than a minute before my thoughts went askew again and I was deep in emotional flashbacks. At one point I was struggling so hard to catch my breath from hyperventilation that when I took a drink of water it came out my nose.

I made the call. I started off by trying to explain the situation. The lady told me that that the crisis line didn't deal with past trauma. I explained this was new revelations and I can't cope with the implications if I am right about it. I needed help getting getting calm.

Her~ For that you need a therapist.
Me~ I need help grounding
Her~ Well what have you done in the past that helps
Me~I am past the point where those things are helping
Her~Well then you need to get to the E.R. because that makes you a danger to yourself.
Me~WTF? I am not suicidal or feeling life self harming, I just need someone to tell me to f*cking breath and help calm me down because I am progressively getting
Her~ Don't raise your voice at me. We are here for crisis situation Those are things better left to a counselor. I have other calls to answer goodb...
Me~ Wait, then could you please at least explain this to my husband? (I was worried my husband wouldn't believe me that they told me they don't deal with past trauma or help with grounding)
Her~ That is something you need couples counseling for
Me~ Handed the phone to my husband because nothing frustrates me more than feeling misunderstood.

At this point my husband explained that from his understanding I was having recovered memories and she told him that they don't "deal with new trauma." She told him to take me to the E.R. so I can get something for anxiety. My husband explained to her I had those already for PTSD but there is only so many I can take in one day. She then told him to call Nami as Crisis and Suicide hotlines don't deal with trauma or PTSD.

I have to be honest though. In a way it did help. The crap..err crisis line did help by channeling my panic into anger breaking the cycle I couldn't break myself out of before I called. Maybe their motto should be "We will make you so angry that you will forget all your problems"

@cactus_jack Tagging you because I know the information in bold is relevant to you as well.
 
I have to be honest though. In a way it did help. The crap..err crisis line did help by channeling my panic into anger breaking the cycle I couldn't break myself out of before I called. Maybe their motto should be "We will make you so angry that you will forget all your problems"

I have a running joke with a few friends about the US VA Crisis line, that it's Tagine should read :

Turning suicidal despair into homicidal desire, since 1776. :p

One of these days, one of us will look up when the telephone was invented ;) Or the VA was actually founded. So the year isn't exactly accurate. But, hey.
 
That is exactly my question.
Taking this question as literal (instead of 'Under a cabbage leaf, in the Stepford garbage dump.' ) :

It depends on the crisis line... Some (few & rare) are staffed with trained and credentialed professionals, others are all-volunteer, and get most of their people from nursing schools, counseling schools, & churches. Both nursing & counseling have several thousand hours of volunteer time required; nurses to be competitive to get into their nursing program, counselors to get accredited to get out of their program. So -as an adult- you're mostly dealing with college students. Teen crisis lines are staffed by highschool students in the peer counseling program, and theoretically overseen by their teacher.

Most people are calling because they're lonely.

That's part of why crisis lines have been diverting into specialized lines in recent years. The 19yo wanna be nursing student who talked to 1,000 people this month sad about their boyfriend leaving them isn't usually equipped to handle a trafficking victim reaching out for help, and it's a total waste of resources to have an MSW student in year 8 of their schooling -who specializes in trafficking & sex crimes- talk to 1,000 lonely people.
 
Thank you Fadeaway, I understand what you are going through. If I didn't know any better I'd swear it sounds like you were talking to the Uni Crisis line. That is, to the unknowing, the University of Utah Mental Health program, and (to answer Friday) the mental health techs are "supposed to be" at a Master's degree/level already. When I talk with them myself, I assure you, they may not even have a Bachelor's degree. It's terrible.

I understand the situation behind "frequent callers", and yes sometimes people are that lonely. But that does not say that I am or that Fadeaway is. I am sorry if it is an inconvenience for those at the crisis line, but that is not something I am considering when I am in a trauma. To them it is past. To those living with the traumas, it's now.

As I said in another thread, to them we are a problem or a threat for the 5-60 minutes they interact with us. Even when we are not. Yet they fail to see that whatever we are to them, we have to live with that shit 24-7. Which makes their 5-60 minutes seem pretty lame.
 
I understand the situation behind "frequent callers", and yes sometimes people are that lonely.

I don't nor do I care if people are that lonely. I work in a call center and I would be one that would understand their side of it. However, if I got a freq caller (and do every day, many call several times a day every day to be told the exact same thing) and made them feel bad for calling so much or even that I knew that they called before or if they tell me make them feel any way then it is no big deal, I'd be fired. And I fix internet/computers & tv, I don't have any one's life in my hands. There is zero excuse for this behavior. If I wouldn't do it at an internet/tv company, I would NEVER expect this at a crisis line where it is litteraly life or death.

No excuse, none! They all should be fired! Every last one of them!
 
@Fadeaway - I've had some success with this chat service: CrisisChat - Home

It's the same major organization, but I have the sneaking suspicion that the workers on the chat are actual psych students. Regardless, I also find it easier to pay attention to what they are asking me when I can't hear their voice. I'm not sure why this is.

My favorite crisis call was the young woman who asked me if there was anyone who I could call. Besides her. I explained no, there wasn't. And she asked me some more questions, and came back around to "Is there anyone you can call who could come and stay with you?". Nope...still no-one. The call ended with her suggesting that I call someone to come stay with me til I calmed down.

Sigh.

They all should be fired! Every last one of them!
Most of them are volunteers with very, very little training. The supervisors are usually psych students doing practicum hours. The quality of training varies widely center to center.
 
If I didn't know any better I'd swear it sounds like you were talking to the Uni Crisis line. That is, to the unknowing, the University of Utah Mental Health program, and (to answer Friday) the mental health techs are "supposed to be" at a Master's degree/level already.

*feigns shock* How did you guess? :whistling:

@Friday He is right, they are supposed to be people with degrees. I don't buy it either though. The thing that irks me the most is that several national hotlines route to them including the rape hotline and national suicide hotline. If they don't deal with trauma then why the heck do these hotline go through them?

@joeylittle I am bookmarking that but this is a temporary device I am using so is there a way to save the information to my myptsd account?
 
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