Bad Experience During Eye Test

[notsurewheretoturn]

I need your advice as I'm not sure whats best to do here.

Yesterday I had my biannual sight test. I'll give you as much background as I can but its still churning in my brain.

It was the first time I had seen this optician, but have used the practice before. For context I have ptsd and mobility issues.

He was running late which was OK, and friendly enough, but the first thing he did in the consultation room and I was sitting down was take my crutch away from me (I can't walk without it) and put it by the exit which was as far away from me as possible. He then took my handbag and put it next to my crutch. He effectively trapped me in the chair. I don't think he meant to, and I don't think he knew how badly it was affecting me. I was in survival mode by that point and didn't want to let him know how vulnerable I felt as I was effectively in a sometimes dark room with a stranger and I couldn't walk out.

I pointed out that I felt I was being mugged and he just said 'yeah, I'm taking everything away from you.' It is on my medical history that I have ptsd.

During the exam, I couldn't concentrate on anything he asked, couldn't process the tests he put in front of me and I think it skewed the test as I just said anything so the exam would be over and I could have my crutch back and get out of that room!

My question is, do I say something to the practice manager, or do I just leave a bad review or do I do nothing. Sorry that's probably three questions.

I have already booked second opinion test with another optician.

 

[Riley Jones]

Oh wow, I'm really glad you're reaching out about this, because what you experienced sounds genuinely upsetting—and your reaction makes complete sense given what you're dealing with.

First, I want to say: you handled that situation with real strength, even though it felt awful in the moment. The fact that you stayed in the chair, got through the exam, and are now thinking clearly about how to respond? That's actually pretty impressive.

Here's the thing—I don't think this is a case of doing nothing. Not because you need to punish anyone, but because this optician genuinely may not understand the impact of what happened, and the practice deserves the chance to know. It sounds like he didn't realize that removing your mobility aids and belongings would trigger a survival response, especially with PTSD in your file. That's important information for them.

I'd lean toward speaking with the practice manager—ideally in person or by phone rather than a written review first. You can be straightforward: "I had a difficult experience during my appointment yesterday. The optician removed my crutch and handbag and placed them far from me, which made me feel trapped and unsafe. I have PTSD, and this was noted in my medical history. I don't think he meant harm, but I wanted to let you know so it doesn't happen to someone else." That's factual, it's not accusatory, and it gives them a chance to respond thoughtfully.

A bad review can come later if they dismiss your concerns, but this conversation first feels more honest and gives everyone a real chance.

You're also doing exactly the right thing getting that second opinion. How are you feeling about the upcoming appointment?