I stayed up almost all night at Best Buy on the east side to make sure that I got the laptop I really wanted Santa to get for me. The Best Buy employee who handed me my ticket told me that I got the very last one that had. I was thrilled! After two groups of people attempted to break in line ahead of me and then ignore my requests to let me get back in line where I belonged, I was very tired and not in the mood to put up with any more BS.
When I got to the customer service counter and handed in my ticket, the Best Buy employee brought me my new laptop, but then explained that I would have to pay $69.00 more for this laptop that what the advertisement quoted because Best Buy had taken all the advertisements off this machine to speed it up, as a benefit to me. I refused to pay for a service that I did not request Best Buy to provide, and the customer service employee told me that since Best Buy did the ad removal for my benefit, that I could "take it or leave it; this is the last one." I asked to speak to the store manager, and the customer service employee disappeared. She returned with another, identical laptop, and told me that this new one was for sale at the ad price. When I got home with my new laptop, I turned it on, and was surprised to see a message box from The Geek Squad, with a very long list of advertisements and superfluous items that The Geek Squad had so thoughtfully removed from my new laptop, for my benefit.
I wonder how many Black Friday customers paid $69.00 extra for the old bait and switch scam. I thought about writing a complaint letter to the Best Buy corporate office, but they are probably the ones who created the scam in the first place.
When I got to the customer service counter and handed in my ticket, the Best Buy employee brought me my new laptop, but then explained that I would have to pay $69.00 more for this laptop that what the advertisement quoted because Best Buy had taken all the advertisements off this machine to speed it up, as a benefit to me. I refused to pay for a service that I did not request Best Buy to provide, and the customer service employee told me that since Best Buy did the ad removal for my benefit, that I could "take it or leave it; this is the last one." I asked to speak to the store manager, and the customer service employee disappeared. She returned with another, identical laptop, and told me that this new one was for sale at the ad price. When I got home with my new laptop, I turned it on, and was surprised to see a message box from The Geek Squad, with a very long list of advertisements and superfluous items that The Geek Squad had so thoughtfully removed from my new laptop, for my benefit.
I wonder how many Black Friday customers paid $69.00 extra for the old bait and switch scam. I thought about writing a complaint letter to the Best Buy corporate office, but they are probably the ones who created the scam in the first place.
