I've had a lot of direct customer service experience. When things would get hectic the song from Mr. Rogers would start up in my head "it's a beautiful day in the neighborhood, a beautiful day in the neighborhood...". Actually, whenever things got stressful some little piece of an appropriate song would pop in my head.:whistling:
Now for the (possibly) sick part of me. When I use to work for a cosmetic company during their free gifts with purchase offers, I started buying gummy bears and twisting their little heads off before eating them. Much better taking my frustration out on them then the customers. :wideeyed: