WillowMarie
Silver Member
I work retail and had this customer call tonight that was a young boy. Probably junior high or high school maybe. It was the most horrible phone call I ever experienced... I am hoping it was some kind of sick joke... Please let it be.. Even though it makes me sick to think that someone would ever joke like that...
When the young boy was talking to me, I could hear what sounded like a man, he said it was his dad, screaming at him. The boy wanted to know if we had this certain game in stock and I asked him if it was for certain system or anything, and he was trying to ask his dad for what system. Even before this though, I could hear his dad yelling.
The boy kept apologizing saying, I'm sorry (for his dad's yelling). I told him, don't worry about it, that it reminded me of my dad, that my dad yelled like that. The boy said, yea, he gets really angry... especially when he drinks alchohol. I told him, I am very sorry.
He sounded almost too calm about it, and I couldn't tell if he was trying not to laugh a couple of times, or maybe crying, but it was hard to tell. It really would have been too perfect of a joke. Maybe I want to be in denial that it could have been real. It sounded real when I could hear his dad screaming, who are you on the phone with?? And he yelled back, a friend, just a friend. I was scared his dad was going to come by and rip the phone out of his hands so he could scream at me and ask who I am.
I guess the point that I really questioned it was near the end when he said that his dad was overly mad at him today because of a grade. He said a 92% and almost sounded like he giggled, but maybe it was a stifled cry. I told him that doesn't sound bad! If I wasn't so worked up, I might have been able to be clear headed enough to tell him he did a darn great job and I would be proud of him!
It was horrible during this phone conversation. My hear was racing and I started trembling. I was really really scared for me and for this boy, I was terrified that at any second his dad would come and hurt him or something and I'd be able to hear it. I had wanted to tell him to talk to someone at school, like a counselor, but it never came out of my mouth. I wanted to tell him that he didn't deserve his dad's anger and it wasn't something he did. I wanted to tell him he can reach out and find people who would care and help him. I wanted to tell him he wasn't alone.
After the call ended, I was feeling emotional and worked up. I was dissociated and still panicky. I felt like I just wanted to curl up somewhere and cry. And it was so weird, a little after the phone call, I started to freak out because I got this strange feeling I was going to get in trouble. I don't know why. I kept reminding myself I didn't do anything wrong to calm myself down.
And now I just tried to lay down to bed, but I started to have emotions come back from the phone call and am thinking about it. I am feeling panicky again and want to cry. I am feeling anxious and scared. I am feeling other emotions, but I just don't know what to call it.
It was just horrible.
When the young boy was talking to me, I could hear what sounded like a man, he said it was his dad, screaming at him. The boy wanted to know if we had this certain game in stock and I asked him if it was for certain system or anything, and he was trying to ask his dad for what system. Even before this though, I could hear his dad yelling.
The boy kept apologizing saying, I'm sorry (for his dad's yelling). I told him, don't worry about it, that it reminded me of my dad, that my dad yelled like that. The boy said, yea, he gets really angry... especially when he drinks alchohol. I told him, I am very sorry.
He sounded almost too calm about it, and I couldn't tell if he was trying not to laugh a couple of times, or maybe crying, but it was hard to tell. It really would have been too perfect of a joke. Maybe I want to be in denial that it could have been real. It sounded real when I could hear his dad screaming, who are you on the phone with?? And he yelled back, a friend, just a friend. I was scared his dad was going to come by and rip the phone out of his hands so he could scream at me and ask who I am.
I guess the point that I really questioned it was near the end when he said that his dad was overly mad at him today because of a grade. He said a 92% and almost sounded like he giggled, but maybe it was a stifled cry. I told him that doesn't sound bad! If I wasn't so worked up, I might have been able to be clear headed enough to tell him he did a darn great job and I would be proud of him!
It was horrible during this phone conversation. My hear was racing and I started trembling. I was really really scared for me and for this boy, I was terrified that at any second his dad would come and hurt him or something and I'd be able to hear it. I had wanted to tell him to talk to someone at school, like a counselor, but it never came out of my mouth. I wanted to tell him that he didn't deserve his dad's anger and it wasn't something he did. I wanted to tell him he can reach out and find people who would care and help him. I wanted to tell him he wasn't alone.
After the call ended, I was feeling emotional and worked up. I was dissociated and still panicky. I felt like I just wanted to curl up somewhere and cry. And it was so weird, a little after the phone call, I started to freak out because I got this strange feeling I was going to get in trouble. I don't know why. I kept reminding myself I didn't do anything wrong to calm myself down.
And now I just tried to lay down to bed, but I started to have emotions come back from the phone call and am thinking about it. I am feeling panicky again and want to cry. I am feeling anxious and scared. I am feeling other emotions, but I just don't know what to call it.
It was just horrible.
