Hi KVal. I wanted to chime in, albeit belatedly, firstly to commend you, with all sincerity, for the care and concern you are showing to your employee. I have seen and inferred nothing in any of your posts that would make me think that your interest is anything other than genuine, appropriate and supportive, and I cannot overstate what a positive difference that attitudes such as yours make in the work life of a PTSD sufferer, whether they are currently working or attempting to return.
I am currently off work and have been so for 12 months. I battled extremely symptomatic PTSD for 2 years before that time and had several short periods of leave before finally succumbing to a more long-term absence. I can honestly say without a shadow of a doubt that the extremely healthy and supportive work environment and the flexible, empathic and solution-oriented attitude of my colleagues and managers was one of the primary reasons I was able to keep working for as long as I did. For me, staying at work was as much about personal accountability, human contact, structure/routine, a safe place to be and personal worth and productivity as it was about my job, and while I am in no way suggesting that an employee should remain at work if they're not able to perform to a basic standard as per their job description, I am also saying that the benefits to the employee can be far greater than a stable income, and work kept me healthier for longer than I would have been without it.
A few things that helped enormously in my case can be summed up under the banner of communication. I spoke often and openly to my manager who assured me that he had an open dor policy when it came to how I was coping, and within reason, he was always available to me if I needed to talk, or needed time out for a few minutes from the ratrace of the office. He trusted me to respect this accommodation, and I did, and all he asked of me in return (which was actually very difficult) was that I be as honest with him as possible about how I was doing, if and when I was/wasn't coping, and what I felt I needed. Where he could, he accommodated. Where he couldn't, we talked about it openly, and with alternatives. I asked him to promise me that he would be frank with me about my work performance, and he asked me to promise that I would be frank with him about my coping.
I was offered a change in seating location and a quieter office to help me with triggers and overstimulation. I worked reduced hours and shorter days when I needed to, starting work early (prior to the heavy morning public transport commute) and leaving early to also miss the afternoon rush. Some days I worked from home, work taskings permitting, and this helped me to work productively on some days when I wouldn't have been able to deal with travelling but could concentrate and focus in a quieter familiar environment.
My supervisory relationship was subtley altered to remove me from a notoriously bullying personality who was very triggering for me.
There was regular 3-way communication between myself, my boss and my psychologist (who, wonderfully, is also our workplace psychologist) and we worked together to identify work tasks that would be problematic for me and those which would be more doable.
I by no means told all of my colleagues about my PTSD, but a few close and caring fellow employees kept an eye on me too (which I didn't fully appreciate until later) and the good ones were remarkably good at appearing to see how I was travelling if the office had been particularly busy, if a particularly challenging work tasking had been ongoing, or if there was any other disruption to normality that tended to be stressful or difficult for me. At times I was resentful of being "watched" and not always as grateful as I wish I'd been, because it did make a difference to have a few strategically-placed friends in my corner looking out for me.
These are just a couple of thoughts, will return later with more, but I just want to say again how grateful I am that there are employers/bosses like you and my boss who are willing to learn and to implement and to think outside the box to both retain a valuable employee and contribute positively to the life and recovery of that employee. Add my name to the list of those who would happily come work for you!!
Maddog