I have a lot of respect for those who have fears of dogs, especially if it came from bad experience in the past. I figure that for them, it would be like if I showed up with a tiger on a leash. It can be trained as all get out, but for a few folks, it will still be uncomfortable. Scary even. I get that.
Outside of dog centered fears people have, when someone comes into a restaurant with a well trained guide or service dog, you will hardly notice the dog. It will be under the table on the floor.
Some handlers do invest a lot of time grooming their dogs, and that is ok. Kudos to them. But many guide and service dogs are not generally meticulously groomed hours a week, and it shouldn’t affect their access. If we are being honest, it wouldn’t make much difference if they were groomed more. My dog lies on the floor of buses and restaurants and etc. No amount of wiping her feet is going to make the slightest dent in cleanliness. The ick on her feet, it’s on my feet too. I don’t wipe my shoes off before walking into a store (muddy weather aside.) Of course my dog has basic cleanliness, but I don’t spend hours on it. She would just go out and lie on a classroom or bus floor right afterwards, so it’s not practical for my life. I’ve never had anyone complain that she’s dirty. But she lies on floor that are less than clean. Like many SDs that travel with students.
Which is why she stays on the floor and generally tucked under me when I’m sitting.
I am more likely to carry germs that will get someone sick by shaking their hand or sitting near them than my dog doing anything.
Just like I can’t pee on food, neither should a dog. That’s just freaking illegal. That store should be reported to the health dept and the owner to the police.