Getting A New Supervisor & Freaking Out

[lostforgottensoul]

So had no clue where to put this (anxiety or work) but since its anxiety over work, I choose the later.

So I moved all the way across the call center, today is my first day in my new cube (they moved my PC to the right one, yay! IT order was orginally for the wrong one) but anyway, my Sup had said it was to move the team together (we were all spread out on the 2nd floor and the call center is about the size of a football field) but he was not moving down with us (he was sitting where I used to sit) and I found that weird and had a weird feeling.

I came in today from 2 days off with an email stating we all will have a new Sup and a graph with whom will be with which Sup. The team is spilt down the middle with 2 sups; obviously I couldnt be with the one I know from the old building and would be very comfortable with, I have to be given a woman whom Ive never met.

Ive had many Sup changes since Ive been here, Im not even sure why its freaking me out. I guess the main reason is my current Sup new of my anxiety issues and was working with me and im not sure about this lady; and second reason is she's a she and the only other woman Sup Ive had made my anxiety worse. Women terrify me.

Obviously I looked her up in the corp directory and she looks nice enough. I dont know. I hope she gives us her cell number, some of my past Sups didnt and some did and its just nice to text and say "hey this is going on with me" in addition to calling in.

Anyway, thought Id type my freak out. BLAH! :wtf: That smilie sums up my life well!

Also, Sup change teams for a number of reasons. Some work with the new hires, some go to new areas of the company. My current Sup until Monday has been here 20 yrs; another reason I found him great but the main reason is he's so understanding! I so hope this lady is too...

 

[Neverthesame]

I get nervous about every new boss too. I think that's actually a fairly common fear.

Doesn't make it easier, but your not alone in that anxiety.

 

[lostforgottensoul]

Thanks @Neverthesame its I think worrying me more that my anxiety has increased and I had been caught several times getting frustrated and sorta going off on customers and my Sup until tomorrow is so understanding of it. It would of gotten me fired eventually but I hadnt been this far cuz of how understanding he is.

Getting new Sups arent a new thing here, Ive had several but they were all understanding men except one and the only woman Sup I had, I had to tell her nicely that she was increasing my anxiety. We butted heads for a bit cuz she thought I wanted babied and I didnt; I didnt care what she said, it was how she said it. It was like a way that made you feel super stupid and very small and it just didnt jive with me at all. She got better then slipped back into it and then when I was promoted to Tier 2, I got my current Sup and Im like "Thank god!"...and now he's moving on. Sigh!

If I got the other Sup, it would be a non-issue and it may not have been my Sup's decision as he does have a Sup too, but the other male Sup that I wish I got used to sit next to my current Sup in the old building and so I got to know him pretty well...and I know he would of worked with my anxiety. And he's super fun, shooting nerf balls at my head when I got too loud and at his teammates, we were a bit mixed together in the old building.

But now im stuck checking out this chic and see what she's all about and feeling all freaked out while in her office and somehow explain my massive anxiety but explain how i wont allow it to affect my calls (a half way white lie as it has in the past but i try hard to not let it).

I guess getting a new Sup is a bigger reason to try harder to not allow any customer get to me. I downloaded a medication app (which I find annoying) but forgetting to take my mid day anxiety med was a big part of it. So far since ive had the app, im been super patient with super irate people & old people that has no busines owning a PC (no offense to anyone).

Peope that scream so loud actually make me laugh because they are screaming so loud that they are making their phone cut out.

Anyway, I have the FMLA breaks (2 extra a day when needed), it ends in May but Im gonna call to renew it in a week or so and my therapist is very happy to fill it out and I have the last one he did, and i gave him a copy, so its easier; the dates are just different.

My friend on the other site gave me a few pointers. I'll be ok, it just super sucks but it is what it is. If you cant handle change, dont work in a call center as that enviroment is ever changing and ive been working in call centers as tech support in several industries since I was 18 so im used to change. Just sucks but thats life.

Sigh!

 

[Neverthesame]

The place I work for (up until very recently) had a standing policy of reshuffling management every few years. Irregardless of how well or how poorly the existing management team was running.

I'm not sure if it's the same for the place you work, but here you get the added stress of knowing that your super is under trained. They just get thrown into a job, then told "don't f*ck up, or you're fired."

Doesn't make for a friendly work environment. There is no clear standard procedures manuals. You are forced to learn as you go. Add to that, a host of tyrannical "specialists" and area managers, district managers, regional managers and three or four executive managers. All of which quite literally make up policies off the tops of their heads.

Then you have the inspections, in which our loss prevention management tear the place apart, and into anyone who questions anything. I have (not exaggerating) had one of these people change the inspection criteria literally 5 minutes before the inspection.

It is not unusual to see one of these supervisors, literally sobbing in a corner after being screamed at for something no one told them was wrong. They either quit or turn mean. It's sad to watch.

Hope it works out for you with your new super. Working for an asshole, is always miserable. Especially when you need the job.

 

[mary1979]

The place I work for (up until very recently) had a standing policy of reshuffling management every...

Oh @Neverthesame, it sounds like you work for the Australian government based on your description ahahaha.


You'll have the change sorted in no time @Lostforgottnsoul.
Deep breaths!

 

[lostforgottensoul]

Holy shit @Neverthesame !!! Ok, its not that bad lol.

Our team wasnt doing real great numbers wise team wise and so they may have decided to split the team, I know the guy I wanted just got some new folks and so maybe the ones with the better numbers with him and the ones with worse numbers (i just struggle with 2 of them) with the other one with some addtl team mates with better numbers.

A team mate, until today anyway, asked me if they demoted him based on our numbers...the Sup's incentive pay is based off our numbers (our's on our own) and I dont think he was demonted; he's been with the company for over 20 yrs but I dont think he's retirement age so he likely just either had to force split his team and got a whole new one, he might be working with new hires as I know that we are hiring and a class was sitting with me (SOO glad to not get asked constant questions all day long; not that I dont wanna help but I have a job to do too), he may be going to work with a team that works with another product area as there are many companywide.

If he did retire, I would think he would of said that in the email and he moved to another area of the company I think he would of said "Ive decided to work with XYZ" so I think it was forced due to our numbers.

All the Sups I have had are wonderful people and all but one worked well for me and with me and even the one that didnt work well for me, is a great Sup, its just the way she said things to me didnt jive with my anxiety and that was a out 2 years ago, my anxiety is way higher now so I just hope this new Chic is willing to work with it.

@Neverthesame the job sounds like a nightmare job! What the hell is the use of putting in new management that doesnt know what they are doing? Yeah, my company isnt dumb. All the sups Ive had had all been on the phones and worked their way up but that means Tier 1, 2, 3, then 4 before management. And though im not headed to management at the moment, I believe they have good managment training, they do some new hire training as a tier 4 so that helps in learning to manage folks.

I dont like some things about my company but management directly over us isnt one of them.

@Ragdoll Circus i know, i know. Anxeity sucks! No doubt i'll have an email from the new Sup today, at least I hope, invited to the new team chat, and some time off the phone soon to meet her and learn where she sits.

Meeting her and good deep breath time lol.

I'll update when I meet her and let y'all know how she is and any addtl concerns if any or i'll hopefully be saying, im a dumbass to worry cause she's awesome!