OMG, isn't that just horrible? Same thing with me - I hadn't told him hardly anything at all, just about my mom. And he did it when I was dropping my fiance's paperwork off to his case manager. So he was YELLING at me in front of all the back office staff. They were really nice, though, they called when I got home and asked me to submit a written complaint and told me they were removing me from his case load. My new T really gets things, I think.