What would you have them do?
I appreciate the question.
I think it's to do with their ability to control the escalation. And yes, I'm going to expect them to be better at it than the average bear, even though I actually don't know if it's included in the training. But as soon as you realize that you've got a pre-escalated situation (I don't know if it was the cops that had been involved with him before, but from his dialogue, the cops kept showing up with 'false' accusations) - you aren't going to win by topping.
The best thing to do, when someone is already upset and on a tear and the environment is tense is to create the appearance of a one-on-one (I know all those other cops can't just leave the scene, but there are ways to appear respectfully distant), let the person talk, listen, and use that time to run scenarios in your own head.
Which, is another point... If someone is accused of assault, "should" they not be arrested if they don't want to be? IMO, no. Regardless of being belligerent and rapidly escalating upon being questioned / needing to diffuse the situation... the assault charge alone would have warranted his arrest.
See, I think because there was no clear evidence/indication of whether the assault happened or not, they needed to spend even more time just uncovering how things went down. And you can get that info when you approach every person as if they are in the
right, not in the wrong.
So yes, if the end result needs to be, people hurt people and laws were broken, and at least one person is going to booking - try and get there as cleanly and as calmly as possible. It's not your job as law enforcement to win the argument out there on the street - and that's what a lot of the over-talking looks like to me - it's the cops refusing to use low-status as a tactic.
So they couldn't just walk away. (Although it's against policy to leave an EDP alone in a heightened state, both for their own safety and public safety. If a person cannot be calmed?
You just have to try and calm them first, is all. Telling someone to 'calm down' by talking loud and on top of what they are saying will never, ever calm someone down.
He had to be brought into custody. When a person refuses to come willingly? What's the next step?
They didn't give themselves enough time to suss out whether he'd come willingly - so it's hard to say that he wouldn't have. He clearly believed (or was 100% committed to acting like) he was not guilty of a crime. So, if you can get them to understand that it needs to go to the next location in order to get sorted, and everyone needs to come - just suspend their understanding of the outcome - that can work (it's definitely good with mental health patients resisting hospitalization, I'm just assuming it works on anyone who is deeply afraid of what might happen to them).
Or, you find that despite best efforts, it's just getting louder, and louder, and louder, and you can't break up the crowd, and he will not stop shouting and panicking, and it's on the verge of riot - and the guy is
huge - even if you have the training to take him down physically, it's gonna be a mess, which means there might be injuries, which means he's gonna go to the hospital anyway. Taser?
As you can see, by the time it gets to the paragraph, above, I'm out of my depth. But what I do feel very, very certain about is that there were no effective attempts to de-escalate the situation. I feel moderately certain that the police were making some assumptions about what happened based on prior knowledge or just on experience - and that was causing them to have an appearance of not listening. Personally, I think they weren't listening (though I've no proof of that), and their own frustration was rising because they perceived their status as not being respected.
And then, somehow, they had had enough.
I hope I'm not sounding like I think I could do the job oh-so-much better. I could do the talking part better. And what all these quick, devastating strikes have in common is that the talking part doesn't even
happen. Yelling at someone creates immense confusion, they really can't hear what is being said, they hear tone and volume first. That's communication 101.