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Success Story Request: Asking For Help

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BlueOrange

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So, I've been off work for some time (2 months), and I'm working on getting back to my (thankfully patient) workplace. My calculating mind says that what I need to do is approach a very senior person in the organization and ask them for help. This brings up all kinds of insecurities and fears.

So, my request is: please tell me about a time when you asked for help (ideally in a similar circumstance) and it went well. I want examples that I can feed into my emotional parts so that they can be reassured.

In a semi-related success story, I just managed to ask for help in an online forum, without explicitly offering anything in return, trusting in the basic goodwill of the people there (who deserve my trust more than I give it to them.)
 
I guess I'm not alone in finding this difficult, judging from the number of examples so far!

It does seem that people do try to be nice to me when I ask for help. So that's good.
 
Is there a dedicated Human Resources person in your organisaton.? If so, that is the person to approach. Sorry, I dont have an example but I am sure others who have will respond to you soon.
 
Funny how this works - this time round, I might actually have a "wise word" or three for you. :)

Let me start with a disclaimer, though: I am no longer doing this job. Went for a radical change two years ago, but that wasn't anyone's "fault" but my own. The support I got from the bosses once sheer necessity (spell it out NOW or run screaming and end up unemployed) made me ask for it was nothing short of amazing, even in a field not commonly associated with compassion.

I'd been off sick on and off again, just trying to wrangle a life that'd been flipped on its head in every aspect that mattered (and failing) for a year, getting more stressed out and paranoid about the job-situation with every passing day thinking "surely they're not going to watch this much longer, I'm doing nothing but costing them money and freaking out", yadayada. The kind of thought that certainly doesn't help when you're trying to regain at least part of your footing.
Full-on "waste of space" frame of mind.

Like your employers, they were incredibly patient with me, though, and - having witnessed/heard of the ways things like these get handled at other companies - I've come to see that as a mighty good sign.

Back then, though, I pretty much "blamed" the fact that they couldn't fire me while I was "sick". Surely they simply were waiting for their chance to do it next time I came back, blah, blah, blah.

Well, they weren't. I returned to work once again and the head-honcho called me into his office on my second day back.
I was a MESS, hid in the bathroom for almost two hours before, still don't know how I even managed to walk in there more or less on time. I was convinced this was it, I was outta there, unemployed (and probably unemployable forever), doomed to starve in the streets. It felt like walking into the Apocalypse.

He asked me to sit, I couldn't, and before he had even taken a breath to start speaking, sheer panic overrode misguided pride somewhere in my brain and I blurted it all out to him.
I apologized over and over for not being the employee they needed me to be, thanked him for being so patient, attempted to explain (leaving out the four dreaded letters I was still refusing to see were attached to me) and finished by basically telling him I'd show myself to the door.

I hadn't even turned around yet when he said the one thing I never would've expected anyone to say, especially not in this line of work.
Still hear it today.
"What do you need us to do so you'll stay?"

To be honest, I don't remember what exactly I told him then. I DO remember being a mess through it all, and I most definitely remember the steps the bosses took after to provide a healthy environment for me. They pretty much rewrote my entire job-description, took me off the tasks I'd actually been hired for, made sure I didn't have to deal with too many people, moved my desk so I could work with my back to the wall and a clear view of the room and all doors etc.
They even adjusted my hours so they'd work with my therapy and those days where I'd need hours to recover from the nightmares. Basically...they did everything I could've wished for and more, simply because they valued me as an employee and finally knew (more or less) what the problem was.

Now - I'm not suggesting you should walk into your boss' office and lose your dignity like I did, but I don't think that's where you're headed anyway.
You're thinking this through beforehand and you're preparing for it, so that risk is low anyway. :)

What I'm trying to say is...if they didn't value your contributions to the company, they wouldn't be this patient. They truly seem to want you there, and that's a pretty solid foundation to build on.

If you have options as to whom to speak to about this, choose the person you feel most comfortable with and just go from there.
Try to make sure you both have enough time for this talk (best you can), and start with what they already know about the reasons you were gone, then go from there without leaving yourself too exposed.
Depending on the person you're talking to, you might have to spell out your needs like they are about 5 years old, but I believe you're well aware what kind of support you'd need from them and what you've got to offer in return, given a healthy environment, so I guess getting that across won't be a problem. It's all absolutely terrifying, but so, SO worth it in the end.

Sure, there's no guarantee that they'll be willing/able to work with you there, but I'll say it again: Their patience is a good sign, and stuff like that CAN work out, I'm living proof. :)

In the end, it was my own inability to NOT get involved when others came to me with questions regarding what'd once been my part of the job. I ended up taking on most of my old duties on top of the new stuff and finally had to admit to myself that this was not something I'd be able to stop myself from doing any time soon, so I had to make the decision to walk.

To this day, I'm in touch with my former employers and they've let me know that the door's always open for me, should I decide to return.
I don't think I will, but I definitely always will remember what they did for me, and that all I had to do for that was ask.

Best of luck to you, if little old out-of-control me could do it, you most definitely can. :)
 
Based on my limited experience & making a heck of a lot of assumptions about you & your situation, I might think about a couple of different approaches. If everyone there is more or less aware of your circumstances & given that they have been a patient/supportive employer, I might just call in & say g'day one day. Just touch base, say hi, 'just wanted to see how everyone's going & that everything's going well for everyone', kind of thing. A simple thanks for your support or patience goes a long way too. Taking someone with you could be beneficial for an accurate gauge on the situation (mood, responses of others), if you think the visit could be triggering enough & you could misinterpret things. If anyone was to ask if your coming back to work you might just like to say something along the lines of yes I would but just need to work a couple of things out first. There is no need to give an answer there & then & just confirm that you're there to say hi, see how everyone is & that I am definitely looking forward to coming back really soon. At the very least you will have reconnected & got a feel for the situation, creating a gentle ease back in. They will appreciate it. You might even get the confirmation that help is & will be there for you too??.

On the other hand, & even if you decide to deal with it there & then, I would probably make an effort to reconnect first with those that I had the most rapport with before I left. And express that I wanted to come back but feel I might need some help to do so & am a little worried about asking for it (regardless that it might actually be completely freaking me out) & they may give you some helpful suggestions or direction on how to tackle the situation given they are there & know the people involved. There is no need to explain yourself, they won't understand anyway unless they have been through it themselves & could just muddy the waters being so early in. And if confronted with it & not wanting to or ready to talk about it, I would just explain that, hey I look forward to catching up with you about it, I really do, but right now I just really need to sort out getting back to work & would love it if you could help me with that. They will respect your wishes. This would be my approach also with the supervisor, maybe mentioning that I was there to see the manager too but a bit nervous..any suggestions??, etc. And again similar approach with the manager but a bit more real & straightforward with the regard to the kind of help you may need & if it is something that would be appropriate & available. Just be really specific on exactly what help you are seeking & be prepared to adapt & negotiate your idea so that you can work something out that will work for everyone concerned. They may even come up with a better alternative that you may not have thought of. I wouldn't go into the reasons why you need the help, again they probably won't understand anyway. They will just want to know what it is that they need to do in order to help. For example, I may need more frequent breaks or longer breaks or whatever, than what is normally allowed in order for me to adjust & acclimatise coming back to work. You don't need to say why you need the breaks etc. They will probably come back with something along the lines of what were you thinking in terms of how often & for how long & how long you would suspect that it be needed for & will probably only be concerned with how disruptive it would be for others & core operations.

People like to be included & often appreciate the opportunity to be involved & may even assist & help go to bat for you. The manager will most likely run it by your supervisor anyway, mostly for the same reasons. If these guys are supporting you, then I'd say they must value you & what you bring to your position. They will want to see you well & they will want to see you back at work, happy & again be a valued member of the team.

I know this is really general, but I hope at least it can give you some ideas. And remember, no matter how you may be feeling on the inside, PTSD is something felt & experienced by you alone, not something anyone can see about you unless you want to let them know about it. People tend to chalk things up to something that they can relate to. Eg. oh, she must be a little tired or worn out, or having a bad day, etc.
 
People asking for help is one of the best things that can happen in a work situation and I have only seen good come from it. I can tell you scores of stories about when asking for help in an employment situation worked out well.

Bias alert: I haven't experienced it as a staff person but I am a boss where I work and when a staff person lets me know they are having trouble with something I am so grateful to them for acknowledging it and opening the discussion so that we can strategize together.

I usually know when someone is having trouble, I can see it, but there's a line in an employment situation where you want to respect the employee's privacy yet at the same time really want to help when you see them struggling. When they initiate the dialogue, you can strategize and some up with things that will work.

When an employee asks me for help I am very relieved because it means we can work on helping them stay.

In all my years of being a boss and making changes in employee's work situations to assist them with their struggles I have only had one situation where an employee refused to work on her issues and made the environment quite toxic as a result.

Your employment situation might be quite different but while some bosses don't understand PTSD nor do they really have to, most of them do get it when a worker is really committed to what they are doing and is asking for some support.

Best wishes on your return.
 
Hi, @BlueOrange - It sounds like your workplace is holding your job for you (I'm gleaning that from 'thankfully patient') - and really, that does indicate that they are invested in you, not just in keeping your chair filled, if that makes sense.

I'm curious what kind of help you would like from your workplace? Do you know? Or does it just feel like, "I need people to give me time to ease back into this". Sometimes it's easier for employers if you can be explicit with what you need - like, "I can do half-days every other day to start, and then increase from there."

I'm working on two jobs right now (I do freelance stuff and have a staff position elsewhere) and have gotten really symptomatic over the last few months. For my freelance job, about two weeks before we started I was unable to make it to a very important meeting. And after that, I had to say 'I can still do this project, but there might be times when I just can't make it to work, because I'm dealing with an illness that flares up unexpectedly. What do we need to do so the rest of you aren't left in the lurch when that happens?"

It went really well. We got someone on board to do the technical side of my job, and actually, with that pressure being relieved, I've been more able to participate than I thought. My colleagues reassure me often that it's OK, when I can't make it in.

The other job, it's the other way around. I missed something the other day and reached out to my boss to apologize. I have been afraid to ask for medical leave because I was just on it recently. But I said 'I don't think I need to ask for leave' and he said, "Are you sure? Because it's really OK if you do. I can look into what your options are."

My normal way of listening would be to hear this as 'we want you gone, please go on leave and never come back'. But I'm trying to hear it as a genuine offer of help - which is really what it was.

I don't know if these help, but hopefully so.
 
I had a time when I needed understanding from my boss about my situation as caregiver to my father, who had Alzheimer's. For the longest time I kept his illness secret from everybody, until it was no longer possible for me to function at work without people becoming suspicious. So I told my boss, very simply, there may be times when I need time off for appointments, I may get emergency phone calls and have to leave, things may happen in the future. I was really scared to admit that I needed help, really scared, but my boss, and my workplace were totally understanding.

I think it helped that they saw me as a valued colleague. I was completely unable to do overtime, was obsessive about leaving on the dot, I did on more than one occasion get a strange phone call and have to rush off, and I was occasionally distant and short tempered, but because I'd told them why it was happening they could understand. And I never used it as an excuse, or expected special treatment from them.

In the end a crisis happened and I was forced to take time off while I moved my father into a care home. I didn't even go into detail, but they were fine with it. Within weeks of my return, and living alone, they were encouraging me to develop within the company. Two years on and I'm a supervisor.
 
Thanks all.

First, I realise I was holding my cards a little close to my chest, which made it hard to help me.

The situation is this: My employer prides themselves on providing a supportive workplace, and does a pretty good job of it in most situations. The particular role that I have is a bit of an anomaly, and the workplace supports don't function properly (annual turnover in this role is above 50%). It's a tough gig that demands technical skill, communication skill, and coping skills (it's entirely possible to do excellent work and fail to accomplish the goals of the role). It takes about 12 months to find a suitable candidate for the role, and then there's the high rate at which people wash out. I'm good at it.

Last year, I had an episode and a couple of weeks off - after that, I came back part-time, and that worked pretty well. I then transitioned back to full-time. Had an appointment with my psychiatrist where we agreed that I was fine and that I could stop seeing him until I got into difficulties again - this triggered a spectacularly ironic decline, and I've now been off work altogether for 2 months.

They've been actively looking out for me, which is great. So what's the problem?

I've finally come to terms with the fact that the reason I find the job difficult is because it's a really difficult job, and not because of some character defect on my part. I've done a bunch of research, and I think I know how to make the job less difficult (for everyone who does it, not just me). The problem is that the changes would require the entire organization to shift. I honestly believe that it's in the interests of the organization to make that shift - and senior management is talking about the need to change certain things; this would support their agenda.

It's possible that my boss's boss's boss doesn't have the authority to do what I think needs to be done (he's the most junior person who might be able to do it - and he's hardly a junior person). However, I have a positive relationship with that guy, and I want to ask him how to deal with this situation. He barely knows me, but twice he has indicated that I should try to accept imperfection - it's good advice; clearly, he knows my type. I think I can get a meeting with him, and I want to ask him for help.

The honorable part of me doesn't want to go doing something else without his permission - he's been good to me, I want to be good to him. The aspirational part of me recognizes that I'm in a bizarre dead-end job that will never love me back, the way that I want to love it. Listening to myself talk, I think, "If something doesn't love you back, then loving it will only get you hurt." That's something I don't want to face.

And yet, there's a really enticing alternative. I have technical skills, and people skills, and I'm not as bad at coping as I think I am. There are some really smart people who are willing to go on an adventure with me, and an adventure certainly appeals much more than a job.

[at this point, I made a phone call to one of these adventurous people]

And now I feel so much better. Talking to someone who understands the detail of what I have to deal with at work and can laugh about it with me, it's as if a huge burden has been lifted from my shoulders. I've been reminded in meaningful ways that I do the job well, and helped to separate the things that I can control from the things I can't control.

Thanks for responding positively for my effort at reaching out for help - that's definitely a thing that I need to keep practicing.
 
@owl1982 , I feel like I'm on the path you described there. They've made the accommodations, and the problem seems to be that the accommodations that I ask for don't seem to fix the problem. So the question I'm faced with is "Do I make a radical change?"

@joeylittle , I'm envious of the fact that you have a regular job and a freelance job. I think that's the model likely to work best for me. I'm glad that it's working out for you, too. I just have to have the conversations that enable it to happen!
 
Are you able to pinpoint what exactly doesn't work about the changes they've already made? In your head, no need to spell it out here.

If it's "just" (haha...) a matter of the things you thought would do the trick not quite working out for you, maybe all it'd take would be some tweaks. It is a bit of a trial-and-error thing, after all, and most of the time, the obvious issue isn't the real one.
They obviously value you as an employee and are very aware of the fact that you're not one of those people who will demand no work for full pay because of a bad hair day, which sounds like a good place to start said trial (and the inevitable error) from.

If the problem is part of the job itself (or your attitude towards it), though, rather than the environment, then yes, you might want to toy with the idea of radical change in the long run.
I absolutely LOVED my job, but in the end that very love was my "downfall". Couldn't NOT do what I loved, and the ghosts of all that involved were following me home and eating me up, so now I'm in a new field with a fraction of the pay and stress levels about another 400% higher, but at least I can leave this behind when I go home. Before, there just never was that feeling of being "done with work for the day".

Does that even make sense?

I guess what I'm trying to say is - if it doesn't work the way it is right now, there probably has to be a hunt for the big "why".
The whole "It's not you, it's me - or is it?"-mess needs to be sorted out eventually...

You said above that you could imagine a mix of regular/freelance work to be a good model for you. Maybe your bosses would agree to let you try that? This very much depends on the job, of course. Not every field is so very keen on not having 110% of a worker's focus and others just can't afford keeping part-time employees. I think it'd be worth a shot, though. It can't hurt to ask - then you can always go from there. :)
 
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